Senior Sales Manager, Non-exempt, Lafayette Park Hotel & Spa

The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top-tier dining, sparkling event spaces and service that's both gracious and intuitive. Winner of the 2020 Wine Spectator Award of Excellence, The Park Bistro & Bar is where contemporary bistro fare meets European flair, offering a vibrant atmosphere combined with farm-to-table California cuisine. The Spa at the Park promotes well-being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer.

We are seeking a Group Sales Manager to join our outstanding team.

Our Senior Sales Managers are responsible for managing new and existing accounts to ensure all revenue goals (room nights, average rate and room rentals) are achieved or exceeded. They solicit business and participate in organizations relevant to the specific market assigned. They stay on top of market trends and understand the competitive set, implement strategies and are driven to achieve results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts persuasive verbal sales presentations to prospective clients and meets with and entertains clients.
• Regularly completes walk through site inspections with potential clients and maximizes revenue by selling all facets of the Hotel, both orally and in writing to previous and potential clients.
• Handles all account details so that all aspects of solicitation and closing are complete and documented.
• Coordinates and communicates regularly with various department involved in servicing his/her accounts. Conducts pre-convention meeting when necessary.
• Travels regularly both locally and out of town to solicit business from potential clients.
• Follows all safety, hygiene and cleanliness protocols at all times.
• Visits competing Hotels regularly to review Hotel reader boards in an effort to develop leads.
• Prepares information, meets with and entertains clients as deemed appropriate by potential business from that account.
• Represent the Hotel at trade shows as specified by the trade show calendar and sets up exhibits at trade shows.
• Compiles a list of prospective customers for use of sales leads based in information from newspapers, business directories and other publications. Conducts site inspections with potential clients.
• Represents the Hotel at trade association meetings to promote the Hotel and restaurant.
• Prepares and compiles all pertinent sales reports as assigned by the Director of Sales including but not limited to, booking reports and sales lead reports.
• Inputs and retrieves information from the computer system for file maintenance,
• Responsible for soliciting new clients, quoting rates and credit terms and the preparation of sales contracts.
• Responsible for achieving quotas of sales calls, group bookings, including direct solicitation on potential new accounts via cold calls and referrals.
• All other duties as assigned by supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of the travel industry, current market trends and economic factors.
• Able to communicate with clients in a friendly and positive manner in order to solicit business, meet clients needs and resolve complaints.
• Able to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to write Sales Reports and business correspondences.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to access, understand and accurately input information using a moderately complex computer system.
• Ability to calculate figures and amounts such as discounts, percentages and sales volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine Sales Reports and business correspondence.
• Meets legal age requirements for the position.

EDUCATION/EXPERIENCE

Any combination of education and experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge skills and abilities. Prior Hotel Sales experience is preferred

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel. The associate is occasionally required to reach with hands and arms. The associate must frequently lift and/or move up to 10 pounds.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The salary range for this position is $40.86 to $43.37, plus incentives/bonus. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, and education.

Lafayette Park Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American's With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.