Senior Software Developer - CRM

Job Description:

Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications.
• This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages.

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• bility to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools and information retrieval packages using query languages.
• Experience in one candidate programming languages and one candidate communications protocols.
• Experience in application design, latest design patterns, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• team player with a track record for meeting deadlines with analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

CRM Software Development Skills:

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications and rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience with middleware and gateways.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
• bility to provide post-implementation support, resolve any post-implementation technical issues and provide user and system documentation as required.
• Experience conducting design walkthrough sessions with project team.

Experience and Skill Set Requirements:
Experience (30%):

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML.
• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
• Experience building custom portals using ASP.NET , .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
• Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal.
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%):

• Experience with Agile methodologies.
• Experience with Dynamics 365 and Azure solution design.
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Working knowledge of both low code development and custom development on Dynamics 365.
• Working knowledge with Dataverse design and development.
• Working knowledge of development in Azure technologies.
• Working knowledge of .NET, C#, JavaScript, DevOps, task boards, pipelines, etc.

Report and Data Migration (20%):

• Working knowledge of creating MS Power Bi Reports and CRM Word Template Knowledge.

Communication Skills (10%):

• bility to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients.
• bility to communicate designs and development in clear and understandable manner.