Senior Software Developer

Job Description:

Responsibilities:

• Provide maintenance and support for the Workplace Safety Application.
• Investigate incidents and provide timely resolution.
• Work with other teams within LTC to confirm defect and find root cause.
• Support application users (e.g. how to, data issues, user access / permissions, printing, etc.).
• Conduct workshops with the clients (Prevention Branch) to understand/gather/document system requirements and Issues related to Workplace Safety Application.
• Work with the service delivery partners to fix defects or build the technical solution in alignment with the requirements.
• Coordinate, test, implement and roll out the solution.
• Test application after infrastructure changes.
• Support users to backup and restore applications and databases during computer reimage or refresh.
• nalysis of business processes, requirements, application and design.
• Conduct required workshops with both business and technical subject matter experts.
• Provide documentation such as: Process Maps/Flows, User stories, GUI specification and Any information modeling (CDM/LDM).
• Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system.
• The provision of guidance and knowledge transfer to other LTC resources to assist them in developing/supporting the applications and enhancements.
• Provide day-to-day technical support, troubleshooting and bug fixes to existing application(s) within turnaround times as per LTC's Service Level Agreement (SLA) and in accordance with the severity level and escalation stage.
• Test applications after infrastructure changes.
• Support users to backup and restore applications and databases during computer reimage or refresh.
• Provide user and system documentation as per the format already established for the system.
• Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system.
• Knowledge transfer plans, KT documentation and KT sessions.
• Full awareness of standards and best practices in preparation of deliverables listed above.

Skill Set / Experience Required:

• Experience with technologies such as, Angular 12 or greater, NET CORE 5, C#, Entity Framework Core, Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD, Selenium and SendGrid.
• Knowledge of other Services: Government Public Secure.
• Experience with leading and conducting business analysis in order to assess client's business problems/ opportunities and document the business requirements in such a way that I&IT solutions can be determined.
• Experience applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Experience with transforming business requirements into systems requirements including creation of acceptance criteria.
• Understanding of different software development methodologies (waterfall, iterative & incremental, agile).
• gile teamwork experience.
• Experience with managing product backlog in DevOps.
• Familiarity with GO IT Standards and gating process.
• Experience with maintaining and supporting complex business & technical solutions.
• Experience with Incident Management process and tools like eSMT and SODO.
• bility to multitask or work on multiple issues as well as project activities and meet deadlines.
• Excellent customer relationship and communication skills.

Experience and Skill Set Requirements:
Evaluation Table Analytical and Problem-Solving Skills - 30%:

• Experience with assessing business & system requirements, reporting issues and leading remediation activities.
• bility to develop options and make recommendations on generic and specific application and data issues.
• Experience with complex business & technical solutions in this role, troubleshooting application, data & technology issues and off-line documents synchronization process.
• bility to multitask or work on multiple projects and meet deadlines.

Methodologies and Tools - 35%:

• Understanding of different software development methodologies (waterfall, iterative & incremental, agile).
• Working experience with modeling tools like Power Designer & Visio.
• Experience with Experience with technologies such as, Angular 12 or greater, NET CORE 5, C#, Entity Framework Core, Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD, Selenium and SendGrid.
• Experience with service management tools (e.g. eSMT, SODO, etc.).

Communication, Consultation and Negotiation Skills - 25%:

• Experience with effective stakeholder management through facilitation of workshops, communication, negotiation & consensus building.
• Experience with demonstrating developed features and gaining user acceptance.
• Experience with advising on technical analysis of issues, processes, best practices and standards.
• Experience with listening to client needs and addressing them with patience and professionalism.
• Being Creative and resourceful while resolving issues or working on enhancements
• Excellent communication skills.

Previous Public Sector Experience - 10%:

• Familiarity with GO IT Standards and gating process would be an asset.