Senior Software Engineer - Lifecycle Solution Services

Job Requirements

MAIN JOB OBJECTIVES
Help to identify complex issues at customer sites by collaborating with engineering teams
Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses
Initiate investigations into relevant incidents
Communicate with the customer to understand the underlying issue(s) and provide timely feedback
Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.
Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives

Work Experience

REQUIRED SKILLS
Demonstrable experience in warehouse automation domain
Experience in working with WES, WCS or WMS systems
An excellent command of the English language (both spoken and written)
A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
Able to adhere to current processes with an open mind
Able to work shifts including night and weekends with a flexible approach
Familiarity with the use of incident management and reporting tools
Demonstrable detailed experience working in a customer facing role

DESIRED SKILLS
Inherent aptitude to technical problem solving
Willingness to visit customers' sites to gain a deeper understanding of applications
A strong software engineering or computing background
Further/higher education qualifications preferably in an engineering discipline and/or computing