SENIOR SPECIALIST
Apply NowCompany: HCL Technologies
Location: Jersey City, NJ 07305
Description:
Job Description (Posting).
1. Perform Major Incident Management for SS.
2. Resources to handle the P1/P2 tickets for SS
3. Resources who are able to articulate the issue, Understand the Biz Impact, Initiate the Technical Bridge.
4. Identify the right people from technical team from SS and get them on the bridge to resolve the issue
5. Get the state street Major Incident manager on the bridge
6. Document the issue
7. Send communications on the issue to stakeholders
8. Document the Technical impact
9. Track issue to closure
10. On weekends and when SS Managers are not available function as a Major Incident manager
11. ITIL certification is preferred
12. 3-5 years of experience.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
1. Perform Major Incident Management for SS.
2. Resources to handle the P1/P2 tickets for SS
3. Resources who are able to articulate the issue, Understand the Biz Impact, Initiate the Technical Bridge.
4. Identify the right people from technical team from SS and get them on the bridge to resolve the issue
5. Get the state street Major Incident manager on the bridge
6. Document the issue
7. Send communications on the issue to stakeholders
8. Document the Technical impact
9. Track issue to closure
10. On weekends and when SS Managers are not available function as a Major Incident manager
11. ITIL certification is preferred
12. 3-5 years of experience.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.