Senior System Administrator

POSITION OVERVIEW

We are seeking a Senior System Administrator to join our dynamic infrastructure team at a growing company. This role is pivotal in leading the development of internal RMM system, security procedures, documentation, and enabling the helpdesk. As a key technical expert, you will handle advanced system administrative functions, Tier 3 escalations, provide advanced troubleshooting, and collaborate with cross-functional teams to enhance our IT systems. If you thrive in a fast-paced environment and are passionate about building secure and robust solutions while contributing to a company's growth, we want to hear from you!

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Drive RMM + Intune development to manage fleet of workstations, including OS and software patching to ensure we meet patching goals.
• High end Administration workstations, servers, and cloud infrastructure.
• Lead administer enterprise-level applications and services (e.g. Entra AD, O365, DNS) and other SaaS applications to drive standards to be leveraged by support tiers.
• Participate in the development, of availability and disaster recovery readiness. Including auditing systems, backups, specific recovery processes, working to develop and test runbooks per service.
• Continuous development of security processes and documentation as needed to support new security policies for a growing organization implementing NIST CSF 2.0 security platform.
• Draw upon experience to drive systems to a high level of configuration ensuring consistency and usability for Jr admins to manage and elevating end user experience.
• Help oversee managed network infrastructure, including firewalls, switches, and Wi-Fi.
• Assist with enforcing and updating security policies and compliance frameworks by utilizing automations to report and assist remediation.
• Develop processes to monitor system health, performance, and capacity across servers, desktops, and cloud services using automations and RMM tools.
• Serve as an escalation point for complex issues beyond the capabilities of junior admins. Providing advanced troubleshooting for software, hardware, and network problems.
• Participate in a limited emergency on call rotation.
• Participate in IT infrastructure projects, developing and implementing project plans (e.g., migrations, cloud adoption, hardware and software upgrades).
• Collaborate with stakeholders to align projects with business needs.
• Provide guidance and mentorship to junior team members.

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• Team player with positive attitude and sense of urgency.
• Through documentation skills
• Be able to work independently and stay on task.
• 3-5 years in a Sr Sys Admin role.
• Network fundamentals, subnetting, basic network services, DNS, DHCP.
• Deeper knowledge of M365 including Security, O365, Intune, MFA, Defender, Teams Voice, SSO, SIEM support, Security practices.
• Customer service and Communication skills
• RMM - Automation/scripting, Patching, software deployment
• Experience with Azure joined workforce heavily leveraging SaaS applications
• Expert level problem solving skills
• Network fundamentals, DNS, DHCP, IP Subnetting, VLANS, VPN tunnels, client, hardware
• Backup systems and practices
• Working with MSP to continuously drive alignment on policies and SLA
• General VOIP Administration
• Ability to scope, and execute smaller projects
• Shape and develop IT systems for other team members to use
• Develop documentation for IT support and security related practices.
• Limited travel to remote offices

PHYSICAL REQUIREMENTS

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion:

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.