Senior System Administrator

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Company: Cynet Systems

Location: Raleigh, NC 27610

Description:

Job Description

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers.
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.
Experienced in imaging and provisioning new equipment hardware & provide to customer.
Experienced in supporting mobile devices.
Experienced with supporting Apple devices.
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing.
Document work activities in ServiceNow.
Testing Intune processes for Tier 3 team & providing feedback.
Test upgrades and software changes.
Install software following security & internal processes.
Troubleshoot customer issues.
Provide instruction while troubleshooting for remote customers.
ssist with developing team processes & knowledge base.
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Work with vendors on warranty cases.
Collaborate with internal teams on technical issues.
Work on special projects as needed.