Senior Systems Engineer

ABOUT THE NATIONAL HOCKEY LEAGUEFounded in 1917, the National Hockey League (NHL) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.

With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey.

At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone - and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.

WHAT WE EXPECT OF YOU

SUMMARY
The Senior Systems Engineer will be responsible for managing and maintaining some of the National Hockey League's critical technology infrastructure. This includes many systems used for in-game operations, productivity, networking, observability, and security. Additionally, the Senior Systems Engineer will frequently partner with IT management, internal stakeholders, and vendors to define, design, deploy, and maintain new technology solutions.

Additional responsibilities of the Senior Systems Engineer include working on traditional IT incidents, developing new operational procedures, preparing systems and coordinating with users to perform updates/upgrades. This role will also be responsible for providing project management and coordination duties on small sized initiatives related to systems and infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Architect, configure, automate, monitor, and manage servers (physical/virtual), as well as associated storage subsystems in a timely, scalable manner
• Evaluate, test, implement and support vendor solutions in a timely manner
• Work as a Level 3 escalation point to resolve system and application issues
• Work as escalation point for urgent game-related issues/outages, outside of business hours, participating in an on-call schedule
• Work as part of a cross functional team, architecting and facilitating the standardization and automation of systems to ensure reliable, scalable, efficient, and auditable systems, leveraging tools like Terraform, Packer, DSC, PowerCLI etc.
• Ensure infrastructure complies with all company, regulatory and information security policies, procedures, and industry best practices
• Document and share information, designing support and operational processes used by our peers in the Information Technology group
• Guide and mentor junior IT team members to further develop their knowledge, skills and abilities

QUALIFICATIONS
Knowledge Areas/Experience

Required

• Minimum 7 years of experience managing highly distributed, Windows-based, production environments
• Minimum 5 years supporting and maintaining a VMware environment (ESXi, vCenter, vRealize, NSX-T and SRM) VMware Certification a plus
• You possess expert-level knowledge of Windows and VMware infrastructure including but not limited to the following areas:

- VMware Infrastructure, Virtual Storage, Backup/Disaster Recovery solutions (Rubrik/Zerto/SRM)
- Windows Systems and associated automation practice
- Multi-forest Active Directory, Group Policy, Active Directory Certificate Systems, etc.

• You have demonstratable scripting experience, automating, and monitoring infrastructure systems with PowerShell, Python, etc.
• Background supporting advanced VDI deployment technologies including but not limited to Citrix Virtual Apps and Desktops, Citrix DaaS, Azure Virtual Desktops, AWS Workspaces etc.
• You have a strong understanding of zero trust networking and can demonstrate intermediate to advanced troubleshooting techniques when interacting with them
• Strong understanding of TCP/IP networking with experience in a zero-trust micro segmented environment
• Ability to create PowerShell scripts automating both VMware and Windows in an operational capacity

Education/Certifications

• Certifications such as CISSP, CISM, CompTIA Security+, or Microsoft Fundamentals - Core Infrastructure and Security

Required Skills

• Ability to work off hours and weekends supporting in-game operations
• Proactive, inquisitive mindset with the ability to self-start, acting as in individual contributor as well as a mentor and leading member of an engineering team

CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:

• Accountability
• Adaptability
• Communication
• Critical Thinking
• Inclusion
• Professionalism
• Teamwork & Collaboration

The NHL offers U.S. regular, full-time employees:

Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.

Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us - there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.

We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.

Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.

Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.

Confidence in your Retirement Goals: Participate in the NHL's Savings Plan which includes a 401K(pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.

A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles.

Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you're in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York's newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.

A Savings for Commuting: Participate in the NHL's pre-tax commuter benefit plan whichhelps offset the financial cost of traveling to and from our office.

NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.

Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.

SALARY RANGE:

$130-150K

Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.

When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

This position will be based in our New York City Office. Are you willing and able to commute to our office for this position?

If you are not currently living in the tri-state area, are you willing and able to relocate at your own expense for this position?

Do you have the legal right to work in the United States?

Will you now or in the future require visa sponsorship to continue work in the United States?

What are your salary expectations for this role? (NOTE: We are NOT asking for your current salary or salary history)

How did you hear about this position? Where did you first see this role posted?

Please give us an example of a complex IT infrastructure project you initiated and led from start to finish. How did you ensure this project was successfully completed?

On a scale of 1-5 where 5 is the highest, how would you rate your Proactive Problem Solving?

On a scale of 1-5 where 5 is the highest, how would you rate your Automation and Scripting?

Tell us about a time when you led your team through a critical outage. What steps did you take to resolve the issue, and what measures did you implement to prevent future occurrences?

How do you stay current with emerging technologies and changing trends in the technology industry? Can you provide an example of a new skill or technology you've learned recently, and how you've applied it in your everyday work?