Senior Technical Specialist

Company: CGL

Department: IT

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As the Senior Technical Specialist you will be responsible for ensuring the stability, availability and integrity of technical platforms and environments within the organization and will provide predictive and proactive technical analysis to ensure optimal performance. You will support other teams with design and research expertise, project consulting and incident response using corporate Information Technology (IT) service delivery management tools and processes.

Technologies you have experience with:

• You have experience with Azure, AWS or similar technology
• You have knowledge of servers and infrastructure technologies
• Having experience with Puppet, DynaTrace is an asset

How you will create impact:

• Collaborating with business partners to identify technology performance and service impacts, configuring changes to support ongoing quality of service and providing risk assessment and analysis to determine how new or modified technology will integrate and impact various environments.
• Identifying, troubleshooting and resolving complex hardware and software problems using corporate IT service delivery management tools and processes.
• Prioritizing and analyzing patterns based on incoming requests to enhance service.
• Planning and managing large and complex implementations and projects including the development of detailed work tasks.
• Training and mentoring junior team members and providing technical leadership and consultation to internal stakeholders and external partners as the key representative of a particular technology domain or project.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have five years of experience in Information Technology or a related field.
• You have a post-secondary degree in Information Technology or a related discipline.
• Having experience with application configuration management, server support, vendor upgrades, production issue troubleshooting is an asset
• Having knowledge of Azure compute services and devops is an asset
• Having knowledge of Agile practices, continuous improvement or ITIL is an asset.

What you need to know:

• You will travel occasionally.
• Extended work hours, including evenings and weekends, may be required.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.