Senior UX Writer/Content Designer

Welcome!

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

Qualifications

Position Qualifications:

• Bachelor's Degree from an accredited university with an emphasis in English, journalism, human-centered design or equivalent in a related field or High School Diploma or GED with 10 years progressive relevant experience
• 5 years of Industry experience as a UX Writer (or Technical Writer)
• 4 years of experience working through iterative design processes
• 4 years of experience working in a technical environment
• 3 years of experience working with research and data to drive decision making
• 3 years of experience with design thinking principles
• 3 years of experience writing content for digital mediums
• This position is not eligible for sponsorship. Must have indefinite employment authorization.

Preferred Qualifications:

• 3 years of domain experience in Banking, Financial Services, Fintech, etc.
• Certifications preferred in one or more of the following areas: UX Writing, Content Design, Content Strategy
• 3 years of experience presenting to executive leadership

Job Description

Senior UX Writer/Content Designer

The Senior UX Writer ensures that Comerica digital products are easy to use, offer best-in-class content design, and are crafted with a user-centered content design approach. The UX Writer understands the vision, objectives, and transformation roadmap of a product, and collaborates with business, technical, and product leaders as it evolves. This key role supports design leaders by being a hands-on UI and UX contributor as well as an active influencer of technical solutions to achieve an exceptional user-centered outcome by defining, driving, and delivering the content in visual designs, interactive prototypes, and UI components across digital products for integration into the Comerica Enterprise Design System.

Position Responsibilities:

Strategy

• Help teams define and shape the content experience strategy, facilitating work sessions with stakeholders and users to define key content design goals, processes, and requirements.
• Guides junior UX Writers related to design execution.
• Works with Product Owners and UX Researchers to ensure regular user feedback and testing sessions occurs to inform the product direction related to content.
• Defines and contributes to the content standards (style, voice, tone) as part of the Comerica Design System.
• Helps define and refine the UX Writing practice as it grows.

Delivery Excellence

• Defines content test briefs for regular user feedback and testing sessions for their products.
• Contributes toward the end-to-end content design across multiple features in multiple complex projects.
• Provides implementation guidance to engineers and ensure features launch at the highest quality bar.
• Designs end-to-end user experiences and interactions that are intuitive, efficient, and productive, considering not just content but overall UX best practice.
• Influences and contributes to the Comerica Design System.
• Is an advocate of customers throughout design and development of products through content. Is involved in early planning sessions with Product Owners and CX.
• Makes recommendations to the product and UX team regarding market, industry trends, and competitor offerings.
• Creates the content in high fidelity designs and interactive prototypes for multiple complex products.

Collaboration

• Mentors junior UX Writers to assist them in understanding the vision, objectives, and transformation roadmap of a product.
• Works collaboratively with Product, CX, Legal, Marketing, and Engineering partners from concept to completion. Helps to define the collaborative process with these stakeholders and drives approval of all content for products.
• Provides content usability recommendations based on industry best practices, analytics and user behavior and ensures consistency across products.
• Contributes to strategic decisions around product definition and roadmaps.
• Works closely with product teams to translate business requirements into use cases and high-level customer experience requirements related to content.
• Presents designs, prototypes, and concepts to cross-functional partners and stakeholders for multiple complex products.
• Collaborates with User Researchers and Product Owners to define user tests.

Risk Management

• Identifies and communicates UX/UI Design related issues and/or risks that are impactful to the Journey teams.
• Works closely with the Journey teams to assist in resolving identified risks.

Project Execution

• Uses Jira to plan, manage, and forecast all UX Writing work.
• Attends and participates in Sprint cadence sessions such as Sprint planning, daily standups, refinement, and Sprint reviews.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.