Senior Vice President, Client Services

Senior Vice President, Client Services

What We Need

Corpay is currently looking to hire a Senior Vice President, Client Services within our Lodging division. This position is located in Wichita, KS, Lexington, KY, or Atlanta, GA. In this role, you will be responsible for revenue and customer value delivery, for new and existing customers. Customer revenue growth, satisfaction, and retention are key metrics. Primary responsibilities of this position are to manage teams responsible for new customer onboarding, customer contract administration, additional incremental revenue generation from existing clients, and the ongoing process of major account client care. You will report directly to the Group President, Lodging and regularly collaborate with Lodging and Corpay leadership.

How We Work

As a Senior Vice President, Client Services you will be expected to work in an office environment. CORPAY will set you up for success by providing:

• Assigned workspace in the Lexington and Wichita offices
• Company-issued equipment

Role Responsibilities

The responsibilities of the role will include:

General Responsibilities:

• Plan, organize, administer, review, and evaluate staff to ensure 100% customer satisfaction.
• Provide management and leadership necessary for high quality consistent product delivery and customer service.
• Interact directly with larger customers to maintain quality product delivery, problem resolution and customer service.
• Communicate timely, effectively, and efficiently with staff.
• Ensure staff are properly trained and equipped to perform necessary duties.
• Comply with legal and company personnel policy.
• Establish customer relations with zero customer complaints or cancellations.
• Proactively direct process efficiencies for continuous improvement and effectiveness.
• Work with operations leadership to develop, review and refresh SLAs for client deliverables on new LOBs and changing business needs.

Customer Contract Administration:

• Manage the contract renewal process, negotiate renewal terms and execute new agreements that result in substantial revenue growth
• Develop and maintain a process to quickly query contract terms and conditions
• Organize and maintain electronic and paper document archives

Incremental Revenue Generation:

• Expand current lodging services to additional traveler groups
• Increase utilization of current lodging services through improved compliance
• Increase revenue through the development and implementation of new services or pricing models

Major Account Client Care:

• Participate in the account review process of designated clients
• Work directly with clients that have been identified as at risk or with significant service issues

• Perform other duties as assigned by the President, Corpay Lodging

Qualifications & Skills

• Minimum of 16 years customer management / business related experience
• Proven experience in operations and procedures formulating policy and developing and implementing new strategies and procedures
• At least 4 years of experience having revenue accountability
• Ability to understand and effectively utilize complex transaction processing systems
• Ability to make administrative, procedural decisions and judgments
• Ability to foster a cooperative work environment
• Conflict resolution and/or mediation skills
• Proven track record and demonstrated skills in the areas of negotiating and creative problem solving with clients
• Must possess leadership qualities including strong organizational skills
• Ability to communicate effectively, verbally and in writing. Excellent presentation skills are required
• Proficient in MS Word, Excel, PowerPoint, Outlook and Salesforce.com
• Expected travel requirements up to 40%
• Bachelor's degree or equivalent experience is required
• MBA is preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

CORPAY^ is an Equal Opportunity Employer. CORPAY^ provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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Other details

• Job Family Customer Service
• Pay Type Salary
• Employment Indicator Employee

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