Server Operations Manager - Technology Services
Apply NowCompany: Denton County, TX
Location: Denton, TX 76210
Description:
Salary : $90,033.00 - $104,438.00 Annually
Location : Denton, TX
Job Type: Full-Time Exempt
Job Number: 25-114
Department: Technology Services - 01.5095 - Telecom & Network
Opening Date: 04/15/2025
Closing Date: Continuous
Description
The Server Operations Manager performs administration of the Denton County server and storage environments including, but not limited to, maintaining active directory, ensuring system security and data integrity, performing backups, as well as installing, maintaining, upgrading, and troubleshooting network servers, software, and infrastructure. Acts as the team lead for the Server Team. The Server Operations Manager is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.
Examples of Duties
Minimum Qualifications
Supplemental Information
To ensure proper delivery of emails please add to your email safe list.
Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.
*Note: These benefits are not included for Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.
Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.
Family Medical Leave: Denton County employees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leave
01
Failure to accept the acknowledgment statement below can result in your employment application being rejected for failure to meet the minimum qualifications as stated in the job posting. Your application for this employment opportunity will not be reconsidered if you fail to abide by the statements below.COMPLETED APPLICATION ACKNOWLEDGMENT: I hereby acknowledge that I must complete ALL sections of the employment application, including the supplemental questions. I understand that failure to enter all relevant work experience in the work history section of the application will result in the rejection of my employment application. I understand that to knowingly make or cause to be made any false statement, omission, or misrepresentation of a material fact in any application, and/or its supplemental questions, shall be grounds for termination. I also understand that I must provide at least THREE references in the "REFERENCES" section of the application. Furthermore, I acknowledge that Denton County does NOT accept resumes in lieu of completed applications. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.
02
Please indicate the highest level of education obtained:
03
How many credit hours have you earned at an accredited college or university?This should include hours earned from completion of a degree, hours earned towards a degree, and/or hours earned but not in conjunction with a degree.
04
I acknowledge that I must provide the Denton County Human Resources Department with an OFFICIAL transcript confirming hours completed as indicated in the question above, should an employment opportunity be offered and accepted. Please enter your initials and today's date as acknowledgment. If you did not indicate completion of credit hours, please enter N/A.
05
Please select the years of full-time experience you have working in Information Technology: NOTE: YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.NOTE:
06
Please list any computer, network, or technical-related certifications that you have:
07
Please describe, in detail, any leadership training or personal development courses you have completed.
08
Please describe, in detail, your experience and proficiency in Microsoft Windows Server technologies, Nutanix, VMware, and Microsoft SQL Server.
09
Please describe, in detail, your experience and proficiency in Microsoft 365, Microsoft Azure, Microsoft Active Directory, Microsoft Entra ID, Microsoft SharePoint, Microsoft Teams, and Amazon Web Services.
10
Please describe, in detail, your experience and proficiency in Cohesity data backup and Nutanix storage solutions.
11
Please describe, in detail, your experience and proficiency in Cisco UCS and Dell Server hardware.
12
Please describe, in detail, your experience and proficiency in SolarWinds Orion.
13
Please describe, in detail, your experience and proficiency in Genetec Security Desk.
14
Please describe, in detail, your experience and proficiency in other network and server technologies that you believe would be beneficial for Denton County.
15
Have you ever been convicted of a Class B Misdemeanor or higher?
16
Do you possess a valid driver's license?
17
Where did you hear about this position?
18
If you selected "Other" in the previous question, please specify how you were referred to this position.
19
Should you be selected for an interview, you will receive a phone call or email with all the necessary information for scheduling and attending your interview. Please see the acknowledgment below.Failure to accept the acknowledgment statement below can delay the processing of your application. By acknowledging the statement you understand you are responsible for checking your phone messages and email address (provided during online application registration) for information pertaining to potential interviews for this job posting. To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list. INTERVIEW ACKNOWLEDGMENT: I hereby acknowledge that all interviews for this vacancy, will be communicated via phone or email. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please enter N/A.
20
I understand that no employment contract either expressed or implied is created should I be hired by Denton County. I understand that I will be required to pass a drug/alcohol and/or physical examination prior to employment. I also understand that if I am a new employee, I will be required to complete a six (6) month probationary period. I give my consent to Denton County to conduct a background investigation to include: contacting any current and/or previous institutional employers, reference checks, criminal searches and verification of credentials. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.
Required Question
Location : Denton, TX
Job Type: Full-Time Exempt
Job Number: 25-114
Department: Technology Services - 01.5095 - Telecom & Network
Opening Date: 04/15/2025
Closing Date: Continuous
Description
The Server Operations Manager performs administration of the Denton County server and storage environments including, but not limited to, maintaining active directory, ensuring system security and data integrity, performing backups, as well as installing, maintaining, upgrading, and troubleshooting network servers, software, and infrastructure. Acts as the team lead for the Server Team. The Server Operations Manager is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.
Examples of Duties
- Leads and manages a team of server engineers responsible for virtual and physical server infrastructure, storage, and backup systems.
- Sets team priorities, assigns workload in alignment with operational goals, and holds engineers accountable for ticket completion and SLA compliance.
- Acts as the primary team member responsible for problem management and project management.
- Ensures that the team members are following policies and procedures.
- Mentors and trains team members to help develop and improve knowledge, skills, and performance.
- Provides weekly written team status reports.
- Maintains monitoring/management tools.
- Participates in the hiring process and recommends disciplinary action of team members to the Enterprise Operations Manager.
- Maintains and ensures that the team documents, uses, and continually improves all processes.
- Oversees the installation, maintenance, upgrade, and troubleshooting of physical and virtual server infrastructure, messaging systems, applications, and storage.
- Oversees email and unified messaging administration.
- Provides customer services support to all county employees.
- Manages the administration of database and application duties.
- Manages the storage area network system.
- Performs backup, security, and data protection duties as required.
- Provides budget estimates and obtains quotes for purchases.
- Ensures Service Level Agreements (SLAs) are met.
- Creates specialized reports as needed; documents all work and maintains related files and records.
- Oversees server performance monitoring, capacity planning, and security patching.
- Coordinates with the Information Security Officer to ensure server compliance with CJIS, HIPAA, and other regulatory frameworks.
- Works closely with the Enterprise Solutions Architect on the design and integration of new systems.
- Participates in annual capital improvement planning and technology budgeting.
- Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations; and holds subordinates to same standards; operates as a Denton County cybersecurity champion and promotes a cybersecurity minded culture.
- Displays and reflects the culture, mission, vision, values, and direction of the department; inspires enthusiasm, belief, commitment, and excitement in subordinates.
- Regular and punctual attendance is required.
- Performs other related duties as required.
Minimum Qualifications
- Bachelor's Degree and a minimum four years of experience in a related field; or an equivalent combination of education and related experience required.
- Proficiency in ITIL, VMware, Nutanix, Microsoft Windows Server Technologies, Microsoft Azure, Microsoft 365, Microsoft SQL Server, Microsoft SharePoint, Exchange, SolarWinds Orion, and Dell Server Hardware preferred.
- Position may require various computer or technical-related certifications.
- Must not have any Class B misdemeanor or higher convictions or deferred adjudications.
- Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
Supplemental Information
To ensure proper delivery of emails please add to your email safe list.
Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.
*Note: These benefits are not included for Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.
Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.
Family Medical Leave: Denton County employees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leave
- for the birth, adoption, or placement of a child for foster care
- to care for a child, spouse, or parent with a serious health condition
- for an employee with a serious health condition
01
Failure to accept the acknowledgment statement below can result in your employment application being rejected for failure to meet the minimum qualifications as stated in the job posting. Your application for this employment opportunity will not be reconsidered if you fail to abide by the statements below.COMPLETED APPLICATION ACKNOWLEDGMENT: I hereby acknowledge that I must complete ALL sections of the employment application, including the supplemental questions. I understand that failure to enter all relevant work experience in the work history section of the application will result in the rejection of my employment application. I understand that to knowingly make or cause to be made any false statement, omission, or misrepresentation of a material fact in any application, and/or its supplemental questions, shall be grounds for termination. I also understand that I must provide at least THREE references in the "REFERENCES" section of the application. Furthermore, I acknowledge that Denton County does NOT accept resumes in lieu of completed applications. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.
02
Please indicate the highest level of education obtained:
- No High School Diploma or GED
- General Equivalency Diploma
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Juris Doctorate
- PHD
- Medical Doctor
03
How many credit hours have you earned at an accredited college or university?This should include hours earned from completion of a degree, hours earned towards a degree, and/or hours earned but not in conjunction with a degree.
- No College Credit - 14 Credit Hours
- 15-29 Credit Hours
- 30-44 Credit Hours
- 45-59 Credit Hours
- 60-89 Credit Hours
- 90-119 Credit Hours
- 120-149 Credit Hours
- 150-179 Credit Hours
- 180-209 Credit Hours
- 210-239 Credit Hours
- 240-269 Credit Hours
- 270-299 Credit Hours
- 300-329 Credit Hours
- 330-359 Credit Hours
- 360-389 Credit Hours
- 390 Credit Hours or more
04
I acknowledge that I must provide the Denton County Human Resources Department with an OFFICIAL transcript confirming hours completed as indicated in the question above, should an employment opportunity be offered and accepted. Please enter your initials and today's date as acknowledgment. If you did not indicate completion of credit hours, please enter N/A.
05
Please select the years of full-time experience you have working in Information Technology: NOTE: YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.NOTE:
- Less Than 6 Months
- At least 6 Months, but less than 1 Year
- 1 Year
- At least 1 Year 6 months, but less than 2 years
- 2 Years
- 3 Years
- 4 Years
- 5 Years
- 6 Years
- 7 Years
- 8 Years
- 9 Years
- 10 Years
- 11 Years
- 12 Years
- 13 Years
- 14 Years
- 15 Years
06
Please list any computer, network, or technical-related certifications that you have:
07
Please describe, in detail, any leadership training or personal development courses you have completed.
08
Please describe, in detail, your experience and proficiency in Microsoft Windows Server technologies, Nutanix, VMware, and Microsoft SQL Server.
09
Please describe, in detail, your experience and proficiency in Microsoft 365, Microsoft Azure, Microsoft Active Directory, Microsoft Entra ID, Microsoft SharePoint, Microsoft Teams, and Amazon Web Services.
10
Please describe, in detail, your experience and proficiency in Cohesity data backup and Nutanix storage solutions.
11
Please describe, in detail, your experience and proficiency in Cisco UCS and Dell Server hardware.
12
Please describe, in detail, your experience and proficiency in SolarWinds Orion.
13
Please describe, in detail, your experience and proficiency in Genetec Security Desk.
14
Please describe, in detail, your experience and proficiency in other network and server technologies that you believe would be beneficial for Denton County.
15
Have you ever been convicted of a Class B Misdemeanor or higher?
- Yes
- No
16
Do you possess a valid driver's license?
- Yes
- No
17
Where did you hear about this position?
- Denton Record Chronicle
- Monster.com
- Dice
- Indeed
- Handshake
- Other
18
If you selected "Other" in the previous question, please specify how you were referred to this position.
19
Should you be selected for an interview, you will receive a phone call or email with all the necessary information for scheduling and attending your interview. Please see the acknowledgment below.Failure to accept the acknowledgment statement below can delay the processing of your application. By acknowledging the statement you understand you are responsible for checking your phone messages and email address (provided during online application registration) for information pertaining to potential interviews for this job posting. To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list. INTERVIEW ACKNOWLEDGMENT: I hereby acknowledge that all interviews for this vacancy, will be communicated via phone or email. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please enter N/A.
20
I understand that no employment contract either expressed or implied is created should I be hired by Denton County. I understand that I will be required to pass a drug/alcohol and/or physical examination prior to employment. I also understand that if I am a new employee, I will be required to complete a six (6) month probationary period. I give my consent to Denton County to conduct a background investigation to include: contacting any current and/or previous institutional employers, reference checks, criminal searches and verification of credentials. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.
Required Question