Server Systems Specialist

Server Systems Specialist

Status: Full Time

Hours: Monday - Friday, 35 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband I (Start Rate: $39.34 per hour)

Posting Date: March 4th, 2025

Closing Date: March 14th, 2025 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

The incumbent is a member of a team of Server Specialists which has the mandate of providing the highest level of technical support for college faculty and staff in the use of our information technology for teaching and business purposes. The team is responsible for the ongoing development and maintenance of our Server systems, used by our computer teaching laboratories, and administrative computer stations.

This will include installing, securing and configuring college servers, business applications, and Active Directory. Incumbent must also analyze departmental needs and remain up to date with current technologies and trends. The position also provides 2nd level support for the Help Desk and Computer Technology Departments.

To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required to provide a Police Check prior to the commencement of employment.

What you'll be doing:

Provides Enterprise server administration for the various college server computers as it relates to hardware, operating systems and application server/services for business and academic purposes by

• Implementing and securing Windows Server 2016 & 2019 and RedHad Enterprise Linux to provide a highly available and highly reliable server environment
• Administering Enterprise Printing solutions through PaperCut
• Managing DNS (Domain Name Services) and DHCP (Dynamic Host Configuration Protocol)
• Configuring/tuning and maintaining college system applications. Scan and analyze systems for vulnerabilities and ensure they are remediated.
• Monitoring performance and reviewing server event logs to proactively determine hardware or software issues before they occur
• Resolving system problems such as failed hardware, operating system failures, software configuration and firewall policies
• Performing system upgrades and patches
• Provides level 2 support: situations, problems and requests that cannot be completed by level 1(Help Desk Technicians) are escalated to Server Group to be completed
• Managing backups and restoring lost or corrupted data for enterprise systems and college administrative staff
• Assisting the Senior Server Systems Administrator in planning new systems, and system recovery in case of disaster or contingency
• Maintain, support and troubleshoot VMware hyper-converged virtualization infrastructure on VxRail

o 20 hosts, 24 VxRail nodes, 400 virtual Servers, 18 networks, 21 datastores

o Virtualization of old servers

Performs Account and File maintenance tasks and scripting in a Windows Active Directory Unix/Linux environment:

• Account maintenance consisting of unlocking, adding, modifying, and deleting user account information. As well as password resets.
• Creating and configuring network file shares and ensuring appropriate security groups and permissions are applied
• Maintain, support and troubleshoot Active Directory
• 250,000 User objects with attached mailboxes
• 4,000 Computer Objects
• Group Policies, login scripts, mapped network drives, etc.
• Creation of scripts to simplify day to day repetitive tasks, such as network account creation

Maintain inventory and documentation of server systems associated software and dependencies

• Document the configuration of installations for servers and applications
• Ensure server inventory is up-to-date and accurate

Analyzing departmental needs, in relation to Informational Technology solutions

• Meets with requested department to determine the scope and priority of the request, and timeline/deadline
• Investigates solutions and technology's available
• Determines what resources are needed to complete the request (e.g. departments affected by request such as Computer Technology's, Networking, and Help Desk etc. Server resources available

Research and development of new technologies

• Through pilot projects, one-of-a-kind product testing, prototypes, formal courses, independent research, collaboration with peers at other colleges and reading of journals
• Researching emerging leading edge software trends (such as Softgrid) in preparation for eventual implementation by the college
• Recommend to the Manager any resulting departmental policy and procedure changes

Other duties as assigned

What you'll bring to the role:

• A minimum of three-year post-secondary education in Computer Technology, Applications, or related field; or equivalent combination of education and experience.
• At least two years directly working in a systems administration and technical support role
• Ability to attend on-site weekly team meetings and work in a hybrid work environment
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.

What we offer:

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College's commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/