Service Delivery Center - Microsoft Dynamics Developer Lead - Manager

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Service Delivery Center - Dynamics Solutions Manager

Ernst & Young LLP (EY) is the only professional services firm with a separate business unit (FSO) dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client-serving professionals to deliver project-based work and managed services to our US-based financial services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

As a member of the Dynamics Solutions Delivery Team you will collaborate on challenging projects that enable you to have a real economic impact for our clients and communities - and your career. Our integrated, issues-based approach to service delivery means your work will span all types of clients dealing with complex issues across a wide range of industries. As part of this team, you'll join talented individuals who have deep industry, product and client knowledge.

We focus on two distinct areas:

• We help clients develop strategies to drive transformational change. We provide strategy through execution. We help define business strategy for our clients and bring those strategies to life, realizing actual value to achieve new levels of business performance.
• We help clients improve their business processes to drive business outcomes. We help finance functions keep pace with evolving business priorities; sales and marketing teams attract and retain valuable customer relationships; internal audit functions become more relevant to the business; and supply chains deliver lower costs, more revenue and better shareholder value. We help design and implement the technologies that drive business performance. We help our clients make sense of all of the existing and emerging technologies available and enable them to use it to their advantage.

The opportunity:

As a Manager, you'll be based in our Service Delivery Center, which is made up of high-performing US-based colleagues who work closely with our experienced advisory professionals. We deliver Dynamics Solutions project-based work and managed services to our clients. Here, you'll work as part of a project team and will be responsible for the design, build/configuration, testing, analysis, delivery and support of Dynamics Solutions. This position is fast-paced and ever-changing, which means you'll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

During your introductory training we'll help you to develop your Dynamics Solution technical and soft business skills to support your career, so you can learn emerging technology and be empowered to jump right in. You're likely to balance your time among different Dynamics solutions and other immersive technologies such as azure, robotics, machine learning and blockchain. It's all about interpreting business and technical requirements, enabling leading practices as well as executing delivery activities across the client's organization. As part of that, you'll need to be a logical thinker and have an active passion for learning and being challenged.

Your key responsibilities:

• Participate in all delivery phases of Dynamics Solution deployments
• Work on Dynamics CRM configurations and customizations
• Work on Dynamics CRM integrations and data migrations
• Work in agile and sure step methodologies
• Lead team members in all delivery phases, including inception, elaboration, construction and transition, across multiple engagements
• Oversee the development of requirements specifications and design documents
• Facilitate workshops to elicit functional requirements from client partners both remotely and on-site
• Document, refine and publish requirement artifacts in support of client business needs
• Develop requirements specifications and design documents
• Create use cases for business process flows
• Document design workshop deliverables
• Complete configuration documents
• Conduct unit tests and analyze results to confirm that developed code meets requirements
• Support user acceptance testing and defect resolution
• Develop training and communications materials to drive user adoption
• Support the Senior Managers in upward stakeholder management and day-to-day management of the Dynamics Competency within the Service Delivery Center

To qualify for the role, you must have:

• A bachelor's degree in business, computer science, engineering, information systems or related technology majors, or related field preferred
• Five to seven years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing
• An interest in software configuration, development, workflow and process design, analysis and quality assurance
• Three years of experience with implementing technology solutions using Agile and Waterfall methodologies
• Three years of experience with analyzing and solving problems of a complex nature and working with business, management and technology concepts
• Experience with Dynamics, other ERP solutions or cloud-based technologies such as Azure or AWS is a plus
• Experience with Dynamics CRM configurations, Workflows, Plugins, Javascript, OData, WebAPI, FetchXML
• Experience with Dynamics CRM integrations and data migrations
• Experience with Dynamics 365 third party tools and Dynamics 365 data adaptors
• Experience with Dynamics 365 automated solution deployments
• Proven project management, teaming, organizational, analytical and problem-solving skills
• Experience working in a shared services function and environment a plus
• Ability and willingness to travel up to 50% of the time
• A driver's license valid in the US

What we look for

We're interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You'll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you're ready to be the future of the group and make your mark in a growing business, this role is for you.

What we offer

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $85,700 to $195,800. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $102,900 to $222,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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