Service Delivery Manager
Apply NowCompany: Avanade Inc.
Location: Toronto, ON M4E 3Y1
Description:
Come join us
As a Sr. Consultant - Client Service Delivery you are responsible for managing the day-to-day activities of the service delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement delivery strategy and operation for high valued global clients.
You will be working directly with a client (globally) to drive portfolio delivery growth in close partnership with the sales organization to drive Avanade's offerings. Overall, you must also partner with various Talent Community leads to focus on resource and skill needs, both present and future, to ensure the organization is ready for and adapting to market changes.
Skills and experiences
About you
What you'll do
Within a collaborative environment, you will:
Learn more
Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.
To learn more about the types of projects our Software Engineering team works on check out this info:
Modern Engineering - https://www.avanade.com/en/solutions/cloud-and-application-services/modern-software-engineering?videoid=5584922798001
Global Software Engineering Hackathon | Techs & Specs Blog (avanade.com) - https://www.avanade.com/en/blogs/techs-and-specs/software-development/global-engineering-hackathon
ChatGPT and AEM integration | Techs & Specs Blog (avanade.com) - https://www.avanade.com/en/blogs/techs-and-specs/software-development/chatgpt-aem-integration
Ethical and productivity implications of intelligent code creation (avanade.com) - https://www.avanade.com/en/blogs/techs-and-specs/software-development/intelligent-code-creation Interested in knowing what's going on inside Avanade?
Check out our blogs: Avanade Insights - exchange ideas that drive tomorrow's innovation - https://www.avanade.com/en/blogs/avanade-insights Inside Avanade - explore what life is like working at Avanade - https://www.avanade.com/en/blogs/inside-avanade
Enjoy your career
Some of the best things about working at Avanade
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
As a Sr. Consultant - Client Service Delivery you are responsible for managing the day-to-day activities of the service delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement delivery strategy and operation for high valued global clients.
You will be working directly with a client (globally) to drive portfolio delivery growth in close partnership with the sales organization to drive Avanade's offerings. Overall, you must also partner with various Talent Community leads to focus on resource and skill needs, both present and future, to ensure the organization is ready for and adapting to market changes.
Skills and experiences
- Your technical and non-technical skills may include:
- Proven track record leading Azure and Power Platform related projects preferred.
- Understand Application delivery methodologies and processes
- Motivated to work with new cutting-edge technologies and solutions
- Intentional efforts to remain familiar with industry trends, best practices that will empower you to improve and innovate on our existing solutions
- Enabling new technology adoption in the latest, coolest, cutting edge tech
- Develop and grow long term, high value client relationships
About you
- Enthusiasm for providing outstanding client experiences and present yourself in highly competent manner
- Ability to effectively team with peers in large, matrixed organizations
- Excellent communication skills, especially strong influencing, and negotiation capabilities
- Able to work with ITSM Tools, such as, ServiceNow, JIRA, Remedy
What you'll do
Within a collaborative environment, you will:
- Define strategy and execute on multiple workstreams for various high value client portfolio globally
- Adhere to Avanade deliver framework
- Manage effective delivery of work to client and call out any concerns and gap earlier for leadership awareness and quick resolution
- Support business development through all stages of the deal pursuit process, including multiyear renewals
- Embrace existing shared services capabilities within the global team and leverage peer groups for delivery excellence
- Manage budget against assigned Area/Region delivery metrics; provide analysis to support variances
- Support decisions on investments to help grow the team's offerings and practices
- Manage the escalation process for portfolio projects to maintain effective delivery operations and project outcomes
- Provide added value to clients and internal stakeholders by identifying and implementing process changes and solution enhancements
Learn more
Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.
To learn more about the types of projects our Software Engineering team works on check out this info:
Modern Engineering - https://www.avanade.com/en/solutions/cloud-and-application-services/modern-software-engineering?videoid=5584922798001
Global Software Engineering Hackathon | Techs & Specs Blog (avanade.com) - https://www.avanade.com/en/blogs/techs-and-specs/software-development/global-engineering-hackathon
ChatGPT and AEM integration | Techs & Specs Blog (avanade.com) - https://www.avanade.com/en/blogs/techs-and-specs/software-development/chatgpt-aem-integration
Ethical and productivity implications of intelligent code creation (avanade.com) - https://www.avanade.com/en/blogs/techs-and-specs/software-development/intelligent-code-creation Interested in knowing what's going on inside Avanade?
Check out our blogs: Avanade Insights - exchange ideas that drive tomorrow's innovation - https://www.avanade.com/en/blogs/avanade-insights Inside Avanade - explore what life is like working at Avanade - https://www.avanade.com/en/blogs/inside-avanade
Enjoy your career
Some of the best things about working at Avanade
- Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth
- Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.