Service Delivery/Customer Engagement Manager | TS/SCI

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world.

Service Delivery/Customer Engagement Manager

Seize your opportunity to make a personal impact as a Service Delivery/Customer Engagement Manager supporting our intelligence customer. Blackspoke is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At Blackspoke, people are our differentiator. As a Service Delivery/Customer Engagement Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Service Delivery/Customer Engagement Manager joining our team to support our intelligence customer in Arnold, MO.

What you will be working on:

As a Service Delivery/Customer Engagement Manager, you will:

• Provide data center services and support to NCE/NCW through the User Facing and Data Center Services (UDS) program.
• Build and maintain customer relationships and ensure customer satisfaction.
• Oversee and manage customer issues, requests, initiatives, metrics, and projects.
• Track and understand customers' future IT needs roadmaps.
• Serve as the primary POC for our customer base, interfacing with various stakeholders including engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program.
• Utilize strong customer service and communication skills, being organized and comfortable with public speaking and briefing.
• Be proactive and proficient at out-of-the-box problem-solving.

What you will bring to us (Must):

• BA/BS degree.
• 5+ years of related experience.
• TS/SCI clearance.
• Understanding of the NCE/NCW mission and experience with GEOINT systems.
• Highly organized with the ability to strategically think about operational needs and opportunities, taking a customer and partner-centric approach.
• Familiarity with customer IT systems and segments (technical and performance requirements).
• Experience in systems engineering and roadmap development in support of customer initiatives and requirements.
• Ability to inspire and work collaboratively with individuals of diverse cultures in a global and virtual environment, effectively communicating technical issues in a non-technical manner.
• Excellent troubleshooting and problem-solving skills involving large, complex systems.
• Strong analytical, organizational, and decision-making skills.
• Excellent verbal and written communication skills.
• Experience working with Federal customers in classified areas.

What you will bring to us (Highly Desired):

• SharePoint Design.
• Proficiency with Microsoft Office Products (Excel, PowerPoint, Project, Word).
• Experience with Service+/ServiceNow (Service Request and Analytics modules).
• Project Management/Agile experience.
• Requirements Management experience.
• Supervisory experience.

What you will get:

• The opportunity to work on critical high-impact projects that contribute to national security.
• A high-growth environment with numerous opportunities for professional growth.
• A collaborative team environment that values innovation and efficiency.
• A competitive benefits package that underscores our commitment to attracting and retaining top talent.