Service Delivery/Project Manager

Apply Now

Company: Tentek Inc

Location: Independence, OH 44131

Description:

Project Manager- Service Delivery Manager:
Need to have infrastructure or Microsoft experience

Duties:

  • Work with client and teams to develop and deliver business and technical solutions to client satisfaction
  • Review and sometimes prepare Statements of Work, RFP's and proposals in response to customer/sales requirements
  • Develop and manage client relationships, project plans and resources
  • Implement techniques to improve engagement productivity
  • Manage ongoing client services relationships, with a focus on customer success
  • Work with the Project Management Office (PMO) to lead a client engagement team through the project life cycle
  • Manage teams to complete client work in accordance with established budget, schedules and quality standards
  • Lead multiple teams of engagement managers and consultants in successful delivery of regional based engagements
  • Support other regional delivery teams as needed
  • Identifying and resolving issues critical to the clients' strategic and operational success
  • Provide technical, business and functional direction
  • Support regional sales teams in managing ongoing service delivery business
  • Develop and present conclusions and recommendations to senior client management
  • Provide solution implementation assistance as required
  • Understand IT industry trends
  • Transfer knowledge, monitor engagement team performance, and provide feedback
  • Work with resource manager to align resources with company initiatives, processes and methodologies
  • Provide engagement feedback to the Technology Solutions development team to continually improve solution offerings
  • Lead, coach, and develop consultants


Required:

  • 5-10 years related consulting or IT management experience within an established IT consulting firm or enterprise company
  • IT Systems Integration consulting experience highly preferred
  • Management expertise (At least one of the following areas, Multiple Preferred)
    • On Prem Cloud Technologies; VMWare, Dell Technologies, RedHat, Cisco, Etc.
    • Microsoft Applications
    • Public Cloud Offerings and Strategies; AWS, GCP, Azure
    • DevOps / Automation Capabilities
    • Security Methodologies and Technologies
  • Demonstrated expertise in the successful delivery of on premise and Cloud solutions
  • Proven ability to manage teams
  • Strong project/program management skills
  • Strong collaborative and team building skills
  • Business development experience within a services environment
  • Proven ability to provide thought leadership and knowledge transfer
  • Ability to translate complex technical issues into compelling solutions delivering business benefit
  • Strong customer facing skills
  • Excellent oral and written communication skills
  • Must be flexible to travel up to 60%
  • College degree required with advanced degree preferred

Similar Jobs