Service Desk Representative with Security Clearance

Overview VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:30 PM, Monday through Friday. It is 100% onsite. What will you do? The Service Desk Representative is responsible for performing daily operations of the service desk as a part of the service desk team. * Providing answers to general IT-related questions. * Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as password resets, RSA tokens, or PKI certifications. * Notifying users of service disruptions. * Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers. * Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned. * Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points. * Imaging workstations to the latest operating systems. * Installing COTS software. * Installing virus updates on stand-alone systems. * Supporting hourly monitoring checks and escalating issues to the appropriate solver team. * Receiving and troubleshooting calls from international and remote users for issue resolution. * Escalating issues to the customer that require more advanced technical knowledge. * Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor. Do you have what it takes? * Top Secret clearance is required. * Must be able to obtain a TS/SCI Poly Clearance level. * 4 years experience required in IT, preferred. * Ability to perform Tier I and II troubleshooting, Resolve issues such as password resets, RSA tokens, or PKI certifications. This position is contingent upon contract award.