Service Desk Technician with Security Clearance
Apply NowCompany: ManTech International
Location: Doral, FL 33101
Description:
ManTech seeks a motivated, career and customer-oriented Service Desk Technician to join our team in Doral, FL. Responsibilities include but are not limited to: * Recommend and acquire equipment replacements and upgrades, draft and maintain LAN/WAN documentation and processes, and engineer and integrate new technologies into existing data center environments.
* Resolving customer IT support requests
* Conducts site surveys, analyzes the collected data, and performs necessary calculations to make technical recommendations.
* Changing configurations, settings and permissions to fix computer issues
* Installing new software and hardware drivers and updating existing ones as needed
* Logging all service requests and updating tickets as needed
* Systems Administrator providing Tier 1-3 responsibilities supporting in-country technical support to customers. Minimum Qualifications: * Bachelors degree in Information Technology, or related technical field. * Masters degree is equivalent to 2 years of experience.
* PhD degree is equivalent to 4 years of experience.
* 4+ years of relevant experience. Desired Qualifications: * Experience supporting DoD programs.
* Experience in IT service management and ITIL processes.
* Knowledge of ITSM tools such as ServiceNow and Jira.
* ITIL certification
* Cisco Certified Network Associate (CCNA)
* Microsoft Certifications Clearance Requirements: * Must have a current/active Secretclearance. Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
* Resolving customer IT support requests
* Conducts site surveys, analyzes the collected data, and performs necessary calculations to make technical recommendations.
* Changing configurations, settings and permissions to fix computer issues
* Installing new software and hardware drivers and updating existing ones as needed
* Logging all service requests and updating tickets as needed
* Systems Administrator providing Tier 1-3 responsibilities supporting in-country technical support to customers. Minimum Qualifications: * Bachelors degree in Information Technology, or related technical field. * Masters degree is equivalent to 2 years of experience.
* PhD degree is equivalent to 4 years of experience.
* 4+ years of relevant experience. Desired Qualifications: * Experience supporting DoD programs.
* Experience in IT service management and ITIL processes.
* Knowledge of ITSM tools such as ServiceNow and Jira.
* ITIL certification
* Cisco Certified Network Associate (CCNA)
* Microsoft Certifications Clearance Requirements: * Must have a current/active Secretclearance. Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."