Service Manager (Fort McMurray)

Overview

Fountain Tire Fort McMurray is searching for a friendly and knowledgeable Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

What does Fountain Tire Offer?:

• Competitive salary: $85,000 per year + bonuses!
• Health, Dental, and Vision Benefits for you and your family
• RRSP matching program with company matching
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services
• The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

As a Service Manager, your duties will include:

• Overseeing and managing mechanical and tire services
• Setting quality standards and maintaining the quality of all shop activities
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous, professional manner
• Advising technicians of work that must be completed
• Ensuring technicians compliance with company standards regarding quality, safety, and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers
• Maintaining the cleanliness of the shop
• Create work orders, arrange bookings and communicate them to technicians.
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.

Our ideal candidate has/is:

• 2+ years of professional experience as a Service Manager or Service Advisor required
• Knowledge of mechanical services
• Effective leadership skills, with a strong focus on operations and business processes
• High level of integrity and accountability
• A customer service focus
• Ability to develop and maintain effective relationships with team members and customers
• Strong communication, and interpersonal skills
• Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
• Flexible, patient, and calm when working with tight schedules

Interested and qualified? Please apply on-line or in-store today.