Service Manager
Apply NowCompany: Jim Riehl's Friendly Automotive Group
Location: Warren, MI 48089
Description:
FRIENDLY CHRYSLER/JEEP SERVICE MANAGER
THIS IS YOUR CHANCE TO JOIN THE FRIENDLY TEAM! All candidates now have the opportunity to work for this family owned automotive group as we put 30 years of doing business in our rear view mirror. Our family atmosphere and experienced staff offers you the best chance to work with some of the brightest minds in the business! Most employees join the team and easily stay for many years as they advance their career here.
From the aisle to the bays we have everything you need to perform your job efficiently. Our owner monitors all working environments and is committed to maintaining a superior facility.
We are ready on the front line with veteran service advisors without turn over. All specialty tools and equipment are in place and ready to go. The warranty staff is fully trained and cooperative. Minimum training requirements exceeded throughout. CEI Certified.
Current results:
2200 repair orders per month
1.4 Hours per customer paid R.O.
104 % productivity
ELR 85 % of door rate (105.00)
67% GP margin
71% parts: labor ratio
45 express maintenance mix
$348,000 total sales average month
$381,000 total sales potential average month
57% Absorption
93.9% FFV YTD
91%CSI YTD
Candidates must have:
Ethical and Intelligent Enthusiastic and Full of Energy Willingness to Lead and Learn Successful experience in service leadership. Chrysler and CDK/ADP experience is preferred.
Industry
Employment Type
Full-time
Job Functions
The role of the Service Manager is to be responsible for the day to day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and net profit objectives are met. Formulates the major objectives, specific plans, procedures and programs for the Service Department. The service manager evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
Service Manager Job Responsibilities:
Service Manager Ideal Candidate Would Possess:
Service Manager Benefits Include:
DO NOT HESITATE, INQUIRE TODAY!
Jim Riehl's Friendly Automotive Group
Jim Riehl's Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great customer service starts with having great employees who care about their jobs. Jim Riehl's Friendly Automotive Group looks to treat our employees like family to help ensure an honest, friendly, positive, family atmosphere at all of our locations. We look to hire people that plan to work here for a lifetime and that we can work with to move up throughout our organization. When you've been around for 30 years you see a lot of things and you learn from a lot, we strive every day to make ourselves better for the betterment of our organization and our customers. Jim Riehl's Friendly Automotive Group is proud to invest ourselves into our people, our customers, and our community this is an investment to help bring us another 30 years.
Company Website:
THIS IS YOUR CHANCE TO JOIN THE FRIENDLY TEAM! All candidates now have the opportunity to work for this family owned automotive group as we put 30 years of doing business in our rear view mirror. Our family atmosphere and experienced staff offers you the best chance to work with some of the brightest minds in the business! Most employees join the team and easily stay for many years as they advance their career here.
From the aisle to the bays we have everything you need to perform your job efficiently. Our owner monitors all working environments and is committed to maintaining a superior facility.
We are ready on the front line with veteran service advisors without turn over. All specialty tools and equipment are in place and ready to go. The warranty staff is fully trained and cooperative. Minimum training requirements exceeded throughout. CEI Certified.
Current results:
2200 repair orders per month
1.4 Hours per customer paid R.O.
104 % productivity
ELR 85 % of door rate (105.00)
67% GP margin
71% parts: labor ratio
45 express maintenance mix
$348,000 total sales average month
$381,000 total sales potential average month
57% Absorption
93.9% FFV YTD
91%CSI YTD
Candidates must have:
Industry
- Automotive
Employment Type
Full-time
Job Functions
The role of the Service Manager is to be responsible for the day to day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and net profit objectives are met. Formulates the major objectives, specific plans, procedures and programs for the Service Department. The service manager evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
Service Manager Job Responsibilities:
- Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
- Within the Company's overall plans and policies, establishes short and long term operating and financial objectives for the Service Department.
- Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
- Formulates annual and monthly sales/gross/NET objectives and EXPENSE budget in accordance with company objectives.
- Reviews and communicates the results within the department and takes appropriate action as necessary.
- Works with the Parts Manager and sales force in a proactive way to improve growth within the department.
- Promotes TEAMWORK with all departments inside the dealership
- DEVELOPS and MAINTAINS safe work habits and ensures that safety rules are followed.
- DIRECTS policies and practices which will ensure positive employee and customer relations.
- Is familiar with the activities of competition, market conditions and department operation.
- Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
Service Manager Ideal Candidate Would Possess:
- Must display excellent leadership and communication skills.
- Requires previous supervisory experience.
- Must have positive can-do attitude.
- Must have strong work ethics and commitment to extra hours when needed.
Service Manager Benefits Include:
- Competitive Salary
- Medical, Insurance
- Paid Time Off
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On the Job Training
DO NOT HESITATE, INQUIRE TODAY!
Jim Riehl's Friendly Automotive Group
Jim Riehl's Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great customer service starts with having great employees who care about their jobs. Jim Riehl's Friendly Automotive Group looks to treat our employees like family to help ensure an honest, friendly, positive, family atmosphere at all of our locations. We look to hire people that plan to work here for a lifetime and that we can work with to move up throughout our organization. When you've been around for 30 years you see a lot of things and you learn from a lot, we strive every day to make ourselves better for the betterment of our organization and our customers. Jim Riehl's Friendly Automotive Group is proud to invest ourselves into our people, our customers, and our community this is an investment to help bring us another 30 years.
Company Website: