Service Master

Employment Type: Full-time

Location: Calgary, AB

Division/Department: Corporate

Available vacancies: 1

About Avmax:

Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide.

Our vision at Avmax Group Inc. ("Avmax") is to simplify our customers' aviation needs through dependable, globally integrated services with trusted results. Established in 1976, our locations include: Calgary (HQ) and Vancouver in Canada, Great Falls and Jacksonville in the USA, Nairobi in Kenya, and N'Djamena in Chad.

Avmax offers the following capabilities: Aircraft Leasing, Airline Operations, Avionics, Component Repairs, Engineering, MRO, Paint and Spares. Avmax's engineering division is a Transport Canada authorized Design Approval Organization (DAO). Avmax's maintenance division is a Transport Canada authorized Maintenance Repair Organization (MRO).

Why work at Avmax?

Avmax has a diverse workforce with opportunity for growth and career advancements. We offer competitive compensation and benefit packages, flexibility, work-life balance and a friendly working environment.

We are proud of our work and commitment to create one of the leading workforce, products and services in the Aviation industry.

About the Role:

As the Service and After-Sales Manager, you will be responsible for planning, directing, and evaluating the operations of the service and spare parts department to support Avmax Dealers in both wholesale and retail sales. You will play a key role in driving customer satisfaction and ensuring efficient service delivery.

Reporting

The Service Master reports directly to the General Manager.

Key Performance Indicators / Duties & Responsibilities

• Conduct tests and analyze data to monitor website quality, security, and user experience, identifying areas for improvement.
• Develop and implement procedures for ongoing website updates to ensure the site remains secure, optimized, and relevant.
• Monitor and maintain website functionality to ensure high performance and accessibility.
• Research and evaluate interactive media software products, recommending tools that enhance website functionality and user engagement.
• Oversee ERP systems and internal workflow tools to ensure seamless, secure, and efficient operation across the company.
• Manage the daily maintenance and performance of the company's computer network systems.
• Perform system upgrades, troubleshooting, and hardware/software installations to maintain up-to-date and secure systems.
• Manage employee email accounts, permissions, and access to various information systems.
• Provide technical support and maintenance for office equipment, including computers, printers, and related peripherals.
• Assist with data backup, recovery, and archiving to protect and ensure the accessibility of important company information.
• Enforce data security policies, ensuring sensitive information remains secure and compliant with regulations.
• Monitor and address security vulnerabilities to safeguard digital assets and prevent breaches.
• Collaborate with departments to integrate website functions and technical requirements, ensuring departments have the necessary tools for optimal operations.
• Assist the after-sales team in managing and tracking spare parts inventory to ensure smooth technical operations.
• Perform additional tasks assigned by the General Manager to ensure efficient business operations.

Qualifications and Experiences

• Minimum of 8 years of experience in service management, with at least 5 years within the heavy equipment or construction machinery industry.
• Strong leadership and team management skills, with a proven ability to motivate and develop high-performing teams.
• Exceptional customer service skills with a track record of building and maintaining relationships with clients and key stakeholders.
• Strong experience in managing budgets, financial performance, and cost-control measures within a service department.
• Good verbal and written communication skills, with the ability to collaborate effectively with internal and external teams.
• Solid understand of the heavy equipment or construction machinery industry, particularly in service operations and maintenance.
• A positive, "can-do" attitude and customer-orientated approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity.

Our recruitment commitments:

• We thank all applicants for their interest; however, only those selected for an interview will be contacted.
• Depending on qualifications, selected candidates may be offered a role at a more appropriate level.
• Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.
• Avmax Group Inc. is dedicated to, and prides itself on being an equal opportunity employer. We celebrate and welcome the diversity of all of our employees. Avmax Group Inc. has specific policies in place to prevent discrimination in our hiring practices on the basis of the protected grounds dictated by Canadian legislation. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.
• Avmax will accommodate the needs of applicants with disabilities throughout all stages of selection process. If you need accommodation during the recruitment process, please advise your HR Representative. Information relating to the needs for accommodation measure will be addressed confidentially.
• In order to be in compliance with the law, employees must be legally eligible to work in Canada.