Service Operations Manager (SOM)

Job Purpose

This is a senior-level role within the Customer Service management organization which looks at life of field management including, but not limited to, understanding and implementing customer maintenance philosophies, pro-actively managing service resources. Actively promotes TechnipFMC's products and services portfolio to expand TechnipFMC market share and increase level of service to maximize investment returns on customers' assets.

Job Description

• Serves as a single point of contact for customers, also for the various functional areas
• Develops and maintains long-term relationship with customer and other suppliers associated with the project
• Leads the planning of project strategies including contracting, risk management, project controls, and project execution
• Establishes a realistic project schedule and ensures compliance with the defined project objectives and project management processes
• Ensures that the project communication between the Project Team and the customer
• Develops and communicates the project budget and staffing plans and organization. Conducts periodic financial reviews
• Manages and negotiates Variation Orders (VO) and other changes to the contract within his/her scope of work
• Develops and manages Commercial Performance Plan
• Provides specialized know-how, produces complex integrated solutions to strategic issues and presents recommendations to customers.

You are meant for this job if:

• BA/BS Degree in related field or applicable discipline required, or equivalent relevant experience with Condition and Performance Monitoring preferred.
• Typically 15+ years overall experience.Expert in project management with demonstrated application of Project Management techniques and standards.
• Expert knowledge of engineering, procurement, manufacturing and testing processes.
• Understanding of commercial terms and conditions and the risks/opportunities of each as applicable to contract management and business execution.
• Advanced understanding of methods of cost control, risk management, project scheduling, and contract management
• Ability to implement product/project execution plans as required by relevant policy and procedures
• Solutions are derived from knowledge gained through past external experiences and internal resources.
• Must have experience working on project teams and assist in meeting critical timelines with the goal to streamline and provide customer service.
• Demonstrated abilities in Leadership and Team Building with the ability to motivate a diverse group of people to successfully complete team objectives.
• Must have strong customer relations skills and interact with varying levels of management.
• Demonstrates strong interpersonal, communication, internal and external negotiation, and planning skills.
• Must have advanced understanding of maintenance philosophies; thorough understanding of offshore logistics; in depth knowledge of subsea products; and in depth knowledge of business management planning tools. Proficient in relevant MS Office applications. Proficient in scheduling and ERP software.

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

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Date posted: Apr 16, 2025

Requisition number: 12555