Service Technical Support

Job Title: Service Technical Support
Location: El Segundo, CA
Duration: 2 years

Shift: 7 AM - 3:30 PM

Pay Range: $37 - $40/hr

Job Description:

• Calibrate and perform adjustments on Electronic Measurement and Test Equipment.
• Use test automation platforms and software to calibrate Measurement and Test Equipment.
• Perform manual calibration procedures on Measurement and Test Equipment.
• Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques. Recommend corrective actions resulting in solutions that are cost effective and enhance the process.
• Use software skills and/or technical ability to fix, enhance or develop calibration procedures. Ensure that all changes are approved and documented appropriately.
• Take ownership of commitments and deliver on them.
• Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision making processes.
• Maintain high workmanship standards and deliver on commitments.
• Provide consistent, solid contribution to team and service center delivery goals.
• Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly.

Requirements:

• This position requires a 2 year technical degree or equivalent training/certification. Requires a minimum of 5 years directly related experience in calibration, with typically 7 to 10 years of experience.
• Solid working knowledge of Windows, MS Excel, MS Word and Outlook
• Maintain a positive attitude and provide constructive dialogue with respect to business strategies, direction and policies. Understand the service business and remains flexible to changing business needs.
• Communicate effectively with internal and external customers. Initiate customer interaction when appropriate. Resolve technical problems and provide advice on set-up, applications and issues related to compatibility. Escalate issues when necessary and maintains ownership through resolution. This is done verbally or via written correspondence.
• Learn new, emerging technologies rapidly. Quickly become proficient in calibration support and adjustment as new products are introduced. Takes initiative and seeks to expand overall education/experience level

Campaign Code: ET_VK01