ServiceNow Asset / CMDB Manager - Deerfield Beach, FL

ServiceNow Asset / CMDB Manager
Location: Deerfield Beach, FL
Type: Contract
Salary: DOE

Knowledge, Skills and Abilities "

• Confident, clear and concise communication skills
• Proven analytical and problem-solving abilities
• Proven ability to facilitate meetings with many stakeholders, including ITS and university leadership
• Ability to develop positive working relationships and a strong rapport with team members
• Ability to assess the criticality of problems and prioritize accordingly

Technical Requirements and/or Certifications "

• ITIL v3 Foundation or equivalent certification
• ITIL Service Lifecycle certification in Service Transition
• ITIL Practitioner certification in Release, Control and Validation; or equivalent work experience

Education and Experience "

• Minimum 3 years of experience in information technology or service management
• Knowledge and experience managing a change process and experience facilitating Change Advisory Board (CAB) activities
• Knowledge and experience building IT asset and configuration management functions, processes and audits
• Strong understanding and experience in ITIL service management processes
• Experience producing technical writing in multiple formats including end-user documentation, operations guides, technical reports and technical process flows
• Experience presenting ideas and solutions in non-technical, business-friendly terms
• Experience in implementing ITIL-based processes
• Experience with ITSM solution systems

Job Responsibilities "

• Candidate will be accountable for the day-to-day activities of the management and asset and configuration management processes
• Plan, execute and manage a population of the configuration management database (CMDB)
• Work with stakeholders to leverage reporting and system data to ensure currency of the data
• Support architectural decisions around data structure
• Track and control configuration items and assets, ensuring that changes are assessed, approved and implemented in a controlled manner
• Distribute and present information to a variety of customers and stakeholders
• Ensure compliance and monitor alignment with corporate and IT policies, processes and procedures as well as with strategic objectives
• Provide status reports for regular touch-points with all levels of leadership
• Maintain a customer-focused mindset while designing processes
• Gain insights into customer pain points, challenges and needs, and build strong customer and stakeholder relationships to achieve shared objectives
• Be responsible for maintaining currency with the methodologies, frameworks and trends of service management and related processes
• Work closely with team members and management to implement and support effective solutions for ITSM
• Maintain currency with technology, standards and best practices
• Supports process improvement efforts within the team and across IT
• Perform other related duties as assigned or requested