ServiceNow Business Process Consultant - TS Clearance Onsite

Description

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year-winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! - we take pride in our expertise and commitment to excellence.

At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:

• Strive for Greatness
• Do the Right Thing
• Foster Teamwork
• Respect Each Other
• Grow Together

We are looking for a ServiceNow Business Process Consultant with TS Clearance who can work at the client site. Business Process consultant will be responsible for running workshops, understanding the business processes, providing ServiceNow to-be processes to accomplish requirements and empowering the identified stakeholders on adoption of the to-be processes in collaboration with the training team and ServiceNow team.

Responsibilities

• Lead business process analysis and reengineering efforts to support successful ServiceNow implementations across various modules such as ITSM, ITOM, HRSD, SecOps, and more
• Work closely with stakeholders to define business goals, requirements, KPIs, and success metrics, ensuring alignment with organizational objectives
• Translate business needs into functional requirements, user stories, and process flows that guide configuration and development on the ServiceNow platform
• Collaborate with technical teams to ensure that solution designs align with business requirements and follow platform best practices
• Facilitate and lead workshops, interviews, and discovery sessions to gather business input and deliver strategic ServiceNow solutions
• Support Agile development cycles by contributing to sprint planning, backlog grooming, and user acceptance testing
• Serve as a trusted advisor to clients, offering insights into process improvement opportunities and industry best practices
• Help define platform governance, change management strategies, and adoption plans for ServiceNow implementations
• Ensure effective stakeholder communication by preparing and delivering clear, concise updates, documentation, and training materials
• Identify and resolve issues related to business processes, data quality, and user adoption
• Contribute to continuous improvement by capturing lessons learned and contributing to Bravium's internal knowledge base and methodology enhancements

Requirements

• U.S. Citizenship required
• Must hold an active Top Secret (TS) clearance
• Must be able to work on-site at the client location
  3+ years of experience supporting ServiceNow implementations, with direct experience in federal or public sector environments
• Hands-on experience with ServiceNow modules including ITSM, ITOM, SecOps, HAM, and SAM
• Prior experience working in a classified or air-gapped environment
• Bachelor's degree from an accredited institution, preferably in Business, Information Systems, or a related field
• 4+ years of experience in business analysis, process improvement, or project management on federal contracts or programs
• Excellent oral and written communication skills, with the ability to present complex information clearly to federal stakeholders and decision-makers
• Demonstrated success in collaborating with cross-functional teams, including government clients, developers, and contract partners
• Strong analytical and problem-solving skills, with a focus on driving operational efficiency and solution alignment
• Familiarity with federal compliance and security standards (e.g., FISMA, FedRAMP, ITIL)
• Experience operating within Agile, Scrum, or hybrid delivery frameworks supporting federal IT modernization initiatives
• Ability to adapt quickly to secure or highly regulated environments, maintaining compliance while delivering value

About Bravium

Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.