ServiceNow developer
Apply NowCompany: SysMind Tech
Location: Plano, TX 75025
Description:
ITSM ServiceNow Catalog Developer
- Collaborate with clients to gather service catalog requirements and translate them into effective ServiceNow solutions.
- Design and develop service catalog items, categories, and workflows using the ServiceNow Service Catalog module.
- Configure and customize service catalog forms, workflows, and notifications to align with client-specific processes.
- Ensure service catalog data integrity and accuracy by conducting regular audits and maintaining up-to-date records.
- Collaborate with cross-functional teams to integrate service catalogs with other ServiceNow modules, such as Incident Management and Request Management.
- Conduct testing and quality assurance to ensure the functionality, usability, and performance of service catalog items.
- Provide training and support to end-users on service catalog usage and best practices.
- Designing and implementing software applications into the ServiceNow Platform
- Develop applications using tools and technologies such as JavaScript, JSON, SQL, AJAX, Angular, Bootstrap, node.js, REST API, HTML, XML and CSS
- Work with functional teams and the system administrator to deliver automated workflow solutions in ServiceNow
- Advanced scripting of business rules, UI policies, Client Scripts, ACLs, Workflow, Web Services, Activities, etc.
- Facilitate and support the rollout of new applications and enhancements in ServiceNow
- Work extensively on external integrations using Direct Web services over SOAP and REST
- Responsible for Integrations with 3rd party tools, applications, and systems
- Proven experience as a ServiceNow Service Catalog Developer or in a similar role.
- Strong understanding of service catalog management principles, best practices, and user experience design.
- Proficiency in configuring and customizing the ServiceNow Service Catalog module.
- Experience with ServiceNow scripting (e.g., JavaScript) for advanced customization.
- Familiarity with ITIL practices related to service catalog management.
- Excellent analytical and problem-solving skills.
- Effective communication and collaboration skills to work with clients and cross-functional teams.
- ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
- Experience with creating dynamic and responsive service catalog forms using HTML, CSS, and Bootstrap.
- Knowledge of IT Service Management (ITSM) processes and ServiceNow ITSM module.