ServiceNow Engineer

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for a ServiceNow Engineer to assist with designing and implementing new modules, customizing workflows, and ensuring seamless integrations to support business objectives.

This role, reporting to the Director of Enterprise Applications, is essential for administering, developing, and enhancing the ServiceNow platform to meet organizational needs. Responsibilities include collaboration with IT teams and stakeholders, adherence to governance standards, and proactive problem resolution to maintain platform stability. Additionally, the position involves mentoring team members and identifying improvement opportunities to drive platform innovation.

The ideal candidate will be responsible for...

• Administering and maintaining the ServiceNow platform, ensuring performance, reliability, and scalability.
• Design, build, deliver and support additional ServiceNow modules to meet evolving business needs, e.g. ITSM, ITOM, Security, HR, and\or custom applications
• In conjunction with the ServiceNow Architect creating the IT specifications for assigned services, including overall designs, architectures, topologies and configuration of infrastructure, environment, applications and data, and design.
• Developing and customizing ServiceNow workflows, business rules, UI policies, client scripts, and integrations using JavaScript, Glide Record, Flow Designer, Script Includes, and other ServiceNow development tools, as needed
• Leveraging Automated Test Framework (ATF) and conducting thorough testing of newly implemented modules to ensure they meet business requirements
• Coordinating and executing platform upgrades, apply ITIL best practices, and maintain updated documentation for configurations and processes
• Maintaining expert technical knowledge of all assigned ServiceNow product capabilities and the technical and business frameworks in which they operate
• Participating in the resolution of major incidents and problems related to ServiceNow. Making strategic decisions in relation to solving problems with Production solutions and services
• Analyzing problems by relying on observations and empirical data
• Strategizing with other resources in developing KPIs and dashboards relative to solution performance and service operation

The successful candidate will demonstrate...

• 5+ years of experience implementing, administering, and supporting ServiceNow
• ServiceNow Certified System Administrator (CSA) is preferred
• Demonstrated technical understanding of multiple ServiceNow modules. Flow Designer, Glide Record, Business Rules, Scripting
• Proficiency in JavaScript and REST API integrations
• Preferred experience with Automated Test Framework (ATF) for quality assurance
• Strong understanding of ITSM/ITIL frameworks
• Strong verbal and written communications skills; ability to interact with individuals at all levels of the organization
• Experience with project management tools and strong time management skills

Pay Range for Candidates in Baltimore, MD & Chicago, IL:

$109,000 - 165,000 per year

Pay Range for Candidates in Washington, DC:

$114,000 - $170,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location.

Committing your time and talent is no small matter-at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees' well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.

Skills & Technical Requirements

• Minimum of five years of experience implementing, administering, and supporting ServiceNow.
• ServiceNow Certified System Administrator (CSA) is preferred.
• Demonstrated technical understanding of multiple ServiceNow modules. Flow Designer, Glide Record, Business Rules, Scripting.
• Proficiency in JavaScript and REST API integrations.
• Preferred experience with Automated Test Framework (ATF) for quality assurance.
• Strong understanding of ITSM/ITIL frameworks.
• Strong verbal and written communications skills; ability to interact with individuals at all levels of the organization.
• Experience with project management tools and strong time management skills.
• Ability to think strategically, understand business requirements and problems, collect data, establish facts, and develop fit-for-purpose technology solutions.
• Ability to manage priorities, meet deadlines, and participate in collaborative efforts with other team members in the department and across the firm.
• Commitment to working as part of a team and offering feedback to facilitate positive outcomes.

Physical Requirements

• Work is mainly sedentary.

Education Requirements

• Bachelor's degree in a related field or experience equivalent.