ServiceNow - Incident Management

Job Title

ServiceNow Incident Management Developer

Relevant Experience

(in Yrs)

8 to 10 years

Technical/Functional Skills

What must have:

• 8+ years' experience developing on the ServiceNow Incident Management platform
• ServiceNow Experience should include scripting, platform configuration, design, and deployment.
• Configure and customize ServiceNow to support major incident management processes, ensuring that it aligns with the organization's needs.
• Develop and optimize major incident management workflows within ServiceNow, including incident identification, notification, assignment, and resolution.
• Design and implement automation solutions within ServiceNow to expedite major incident response and resolution, including automated communications and escalations.
• Collaborate with cross-functional teams, including IT, operations, and business stakeholders, to streamline major incident response processes and ensure alignment with business goals.
• Analyze incident data to identify trends and opportunities for improvement, and implement changes to enhance the major incident management process.
• Maintain comprehensive documentation of major incident processes, ServiceNow configurations, and incident response procedures.
• Provide training and support to end-users and colleagues on major incident management processes within ServiceNow.

Experience Required

8+ yrs

Roles & Responsibilities

• Developing and troubleshooting ServiceNow Major Incident.
• Learning about the latest developments in one or more aspects of computer programming
• Develop enhancements for applications developed by the enterprise application development team.
• Training, documentation, and support;
• Responsible for ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process.