ServiceNow Platform Administration || Tallahassee, FL (Only Local)
Apply NowCompany: InfiCare Software Technologies
Location: Tallahassee, FL 32303
Description:
Job Title: ServiceNow Platform Administration
Location: Tallahassee, FL 32303 (Onsite)
Mode: Contract
Job Description:
Bachelor's degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred.
Location: Tallahassee, FL 32303 (Onsite)
Mode: Contract
Job Description:
Bachelor's degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred.
- 5+ years of experience in ServiceNow IT Service Management (ITSM).
- Extensive experience in developing, supporting, and administering ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB.
- Experience in working with large IT teams to execute and lead successful project implementations.
- Ability to manage ServiceNow-related projects, ensuring timely delivery and alignment with business objectives.
- Strong understanding of ServiceNow platform architecture, including configuration, customization, and integration.
- Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.
- Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment.
- Strong analytical skills to identify, analyze, and resolve technical issues within the ServiceNow platform.
- Ability to drive effective meetings: workshops, design, and problem-solving sessions.
- Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.
- Experience in identifying opportunities for process improvement and optimization within the ITSM framework.
- Ability to stay current with ServiceNow features, updates, and industry best practices to ensure continuous improvement.
- Experience in documenting processes, configurations, and workflows to meet compliance and governance requirements.
- Understanding of regulatory requirements and ability to ensure ServiceNow configurations and processes comply with organizational policies and industry standards.
- Ability to provide training and support to end-users and stakeholders to ensure effective utilization of the ServiceNow platform.
- Experience in developing and maintaining user guides, training materials, and documentation.