ServiceNow QE with ITSM and ITOM Developer

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Company: Tata Consultancy Services

Location: Austin, TX 78745

Description:

Skills:

1. ServiceNow Knowledge:

o The resource should have a strong grasp of the ServiceNow platform, including modules like ITSM and ITOM, with experience in navigating and testing customer-specific implementations.

2. Automation Testing:

o Proficiency in test automation tools like Selenium or ServiceNows ATF is essential for this role.

3. Manual Testing:

o Manual testing skills are needed for functional, integration, and user acceptance testing, especially for scenarios that cannot be automated.

4. Scripting and Coding:

o The candidate should have hands-on experience with JavaScript for custom workflows and test scripting.

5. API Testing:

o The resource needs to be proficient in testing REST/SOAP APIs to ensure seamless ServiceNow integrations.

6. CI/CD & DevOps:

o Familiarity with Agile and CI/CD tools like Jenkins or Jira is important to align with development cycles.

7. Problem-Solving & Communication:

o Strong analytical and communication skills are required to diagnose issues, document defects, and collaborate with developers and stakeholders.

Job Requirements:

1. Test Strategy & Execution:

o The candidate will be responsible for developing and executing test strategies for ServiceNow applications, covering functional, regression, and integration testing.

2. Automation Implementation:

o Setting up or maintaining test automation frameworks to optimize testing efforts is a key responsibility.

3. End-to-End Testing:

o The resource will conduct thorough testing from development to production, ensuring functionality, security, and performance.

4. Team Collaboration:

o Close collaboration with technical and business teams to align ServiceNow solutions with customer requirements is critical.

5. Reporting and Documentation:

o The candidate will document test cases, results, and defects, and report findings to stakeholders.

6. Compliance & Security:

o Ensuring the ServiceNow platform complies with industry-specific security and regulatory requirements is a key part of the role.

Salary Range: $70,000-$140,000 a year

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