Services Consultant Principal

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia and New Zealand

About the opportunity

The Principal Service Consultant guides the overall design and delivery of the Dayforce HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support).

The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies. Project responsibilities include facilitation of customer requirements gathering, design of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.

What you'll get to do

Provide Implementation Services to customers:

• Support the project team in the validation of customer's business requirements and mapping to Dayforce functionality
• Design and document innovative solutions to solve customers' business needs
• Guide the configuration of the Dayforce application to meet customer's business requirements
• Act as subject matter expert (SME) on strategic implementations
• Lead internal project meetings and provide status on progress of activities and deliverables

Contribute to Internal Implementation Initiatives:

• Design and document solutions and contribute to a solutions repository
• Document best practices and share with the Practice
• Lead the subject matter expert (SME) program in at least one area of expertise (Payroll & WFM)
• Regularly participate in internal process improvement initiatives

Focus on Continuing Education:

• Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
• Participate in Continuing Education sessions; lead Implementation best practice sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
• Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
• Support the sales cycle through solution review and feedback and assistance with scoping and estimation
• Participate in prospect discussions regarding solution overview and implementation considerations

Skills and experience we value

• Bachelor's degree or equivalent experience
• Master's degree or post graduate coursework an asset
• 10+ years of experience in human capital management applications consulting
• 5+ years in Consultant role with Dayforce HCM
• Solid experience in business process mapping
• Experience in change management an asset

Technical Skills Requirements:

• Proficient in Microsoft Office products
• Internal expert with software in a SaaS / Cloud computing environment including experience with HRIS
• Solid understanding of relational databases and SQL and asset
• Experience with one or more of the following applications in addition to Dayforce HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie /JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, iChris or Preceda
• Ability to effectively implement all Dayforce HCM modules
• Expert knowledge of common human capital management (HCM) business practices
• Deep understanding of different industries and how Dayforce implement best practices apply to the customer's business practices
• Deep Dayforce product knowledge in at least two Dayforce HCM modules (Payroll, WSS, T&A, Leave etc.), as demonstrated through multiple implementations

Functional Skills Requirements:

• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to engage with multiple projects & customers at the same time and manage competing priorities
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate customer and internal workshops and sessions
• Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
• Ability to provide implementation scoping and solution guidance in the sales cycle

What would make you really stand out

• Excellent written and verbal communication skills
• Excellent presentation skills; able to adjust content and presentation style to different audiences
• Ability to establish credibility and rapport with internal and external stakeholders at all levels of organisation
• Ability to work within project teams and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources, Product Management and Development
• Creates formal networks involving coordination across groups
• Ability to influence customers to modify current business practices, as required