Services Offering & Portfolio Lead - Hybrid

Together we are powering the future of Higher Education

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

Ellucian is seeking a Services Offering & Portfolio Lead to join our newly formed Business Performance Management (BPM) team within the Chief Operating Officer organization. This strategic role is responsible for the design, management, and optimization of our service offerings portfolio-driving operational efficiency, aligning with corporate goals and OKRs, and enabling data-informed decision-making for our customers.
In this role, you will be responsible for creating and supporting our Go-To-Market (GTM) customer-facing offerings, managing the internal processes to ensure offerings are packaged and available to our Sales organization, and maintaining a comprehensive COO organization customer catalog.

Where You Will Make an Impact
Service Offering Strategy & Design

• Lead the design and packaging of a comprehensive, scalable service catalog across the COO organization
• Define offering scope, deliverables, and level of effort in alignment with Ellucian's strategic goals and customer needs
• Establish repeatable frameworks for catalog development and continuous improvement
• Collaborate with key stakeholders to ensure offerings clearly communicate value, pricing, and delivery models

Go-To-Market (GTM) Strategic Alignment

• Assist in the development and implementation of GTM strategies for new and existing Service packages in partnership with business unit leadership ensuring customers receive exceptional value and experience. Ensure that Service offerings align with the organization's overall business goals and strategies.

Governance, Reporting & Performance Management

• Define governance processes to ensure offering consistency, quality, and lifecycle management
• Develop KPIs to evaluate the performance of offerings and GTM initiatives
• Provide insights through performance reporting and optimize offerings based on data and feedback

Operational Excellence

• Identify opportunities to standardize and streamline service delivery operations
• Collaborate across teams to improve internal workflows related to offering creation, launch, and measurement
• Ensure services remain relevant and responsive to customer and market evolution

What You'll Bring

• 3 + years of proven experience in portfolio or product management, professional services, or operational strategy within a SaaS or tech environment
• Strong background in building and managing scalable service catalogs and GTM enablement
• Excellent cross-functional collaboration and communication skills
• A data-driven approach to assessing performance and driving continuous improvement
• Experience navigating matrixed organizations with varied priorities and stakeholders

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities

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