Services Operations Director

Position Type: Full-time, Exempt, Salary

Reports to: President - Services Business

Supervisory Responsibility: Services Operations Group

Location: Jacksonville, FL

Company Summary

Stellar Energy provides custom power augmentation and energy plant solutions for power generation and utilities, liquefied natural gas (LNG), data center, biopharma, and other markets. Stellar Energy's innovative solutions include turbine inlet air chilling, inlet air conditioning (heating and cooling), evaporative cooling, direct contact air chilling, thermal energy storage, district cooling and central utility plants. The company's experience spans more than 20 years and stretches across the globe, with offices in the United States, Asia and the Middle East and North Africa (MENA) region.

Job Summary

This role, under the direction of the President - Services Business, is responsible for the Operations of the Services Business. The Service department focuses on startup, commissioning, after market services, service agreements and client upgrades. This effort would also include strategic, presales estimating and proposal development for business development of service agreements and outage support. This position also plays an integral role in identifying new service opportunities and maintaining profitability of the department.

Essential Functions:

• Communicates and coordinates daily with President - Services Business on sales and operational department related issues.
• Strategically plans Services business to support existing clients, new clients, and Solutions.
• Supports Solutions and Digital Businesses as required.
• Works to develop new business of parts, services, and contracts.
• Proposal Development with supporting estimates.
• Implements Service processes as "Best in Class Processes."
• Creates a continuous learning path for employees.
• Manages service utilization for maintaining positive cash flow while ensuring employee morale is managed.
• Manages contracts and client relationships for the life span of Stellar Energy installations.
• Forecasts and plans for client agreements, outages, and startup events.
• Aligns with strategic vendors to maintain and learning path for employees to prepare and deliver high quality of service for supplied systems and assets.
• Cultivates and maintains productive working relationships ensuring a high level of customer satisfaction with clients and customers alike.
• Establishes and maintains a high level of business trust and confidence.
• Ensures documentation for quality, tracking and safety are properly supported.
• Identifies risks and liability associated with deficiencies which could impact solution and service business.
• Prepares for ISO 9001 and other audits.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Strategic business planning while understanding the month-to-month impact of financial recommendations.
• Field Service Technician scheduling, planning, and management.
• Planning and logistics of client activities and interfacing with key suppliers, project managers, engineering managers, procurement, and service managers.
• Strong business acumen
• Strong organizational and time management skills
• Excellent written and verbal communication
• Interpersonal and customer service skills

Work Environment

The position will be located in our Jacksonville, FL headquarters office building or Normandy Manufacturing Facility.

Physical Demands

The position requires the ability to travel.

Expected Hours of Work

Overtime may be necessary as workload dictates. This may include weekdays, weekends, or holidays.

Travel

This position requires flexibility to travel around the country and potentially overseas. Travel time is up to 40%.

Required Education and Experience

• Bachelor's degree in engineering, business administration or technical field.
• 10 years of experience in parts, services, and logistics with a focus on long term planning.
• Proficiency in Microsoft Office.
• Excellent client relation skills, a strong understanding of business management, and strong motivational and leadership skills.

Preferred Education and Experience

• MBA or 15+ years of experience in support industrial and / or energy vertical markets.
• 5 Years experience in international experience.

Work Authorization

Must be authorized to work in the United States and have current passport. Must have a valid driver's license. Must be able to obtain Transportation Worker Identification Credential.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.