SF Technical Lead (JIH5JP00003227)
Apply NowCompany: Tentek Inc
Location: Torrance, CA 90503
Description:
Looking for a Technical Lead to join as a senior member of the digital product team. The lead will enhance the team's large Salesforce (Core, Service Cloud, Marketing Cloud) instance, expand mobile solutions and focus on the quality of integrations (payment gateway, systems of record, identify management).
Key responsibilities
Act as the primary technical contact for Salesforce and mobile related queries within the organization, liaising with both internal stakeholders and external vendors
Oversee and drive the design, architecture and implementation of Salesforce Core, Service Cloud and Marketing Cloud to enhance customer experience and agent efficiency
Collaborate with cross-functional teams to develop and optimize mobile applications for iOS and/or Android with Salesforce, enhancing functionality across both digital channels
Lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing
Roadmap and evangelize our digital transformation across mid-term and long-term plans. Utilize platform roadmap to maximize our product roadmap
Develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules and upgrade strategies
Monitor system performance and technical debt, resolving technical issues, discerning root cause and implementing improvements to maintain service levels and user satisfaction
Ensure compliance with industry standards and maintain a high level of system security and reliability
Manage a team of 1-2 direct or indirect reports, providing guidance and support
Experience providing leadership and audit of offshore developers and architects
Required Qualifications
Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment, with a strong focus on payment gateway integration
In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations
Proficiency in developing high visibility mobile solutions (iOS and Android platforms)
Self-starter with reliable follow-through, interested in problem solving with data-driven analysis
Experience managing teams, with excellent leadership, communication and interpersonal skills
Bachelor's degree in Computer Science, Information Technology or related field
Desired Skills
Salesforce certifications, particularly Salesforce Architecture and Development
Knowledge of CRM platforms and integration tools
SAFe agile methodology
Key responsibilities
Act as the primary technical contact for Salesforce and mobile related queries within the organization, liaising with both internal stakeholders and external vendors
Oversee and drive the design, architecture and implementation of Salesforce Core, Service Cloud and Marketing Cloud to enhance customer experience and agent efficiency
Collaborate with cross-functional teams to develop and optimize mobile applications for iOS and/or Android with Salesforce, enhancing functionality across both digital channels
Lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing
Roadmap and evangelize our digital transformation across mid-term and long-term plans. Utilize platform roadmap to maximize our product roadmap
Develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules and upgrade strategies
Monitor system performance and technical debt, resolving technical issues, discerning root cause and implementing improvements to maintain service levels and user satisfaction
Ensure compliance with industry standards and maintain a high level of system security and reliability
Manage a team of 1-2 direct or indirect reports, providing guidance and support
Experience providing leadership and audit of offshore developers and architects
Required Qualifications
Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment, with a strong focus on payment gateway integration
In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations
Proficiency in developing high visibility mobile solutions (iOS and Android platforms)
Self-starter with reliable follow-through, interested in problem solving with data-driven analysis
Experience managing teams, with excellent leadership, communication and interpersonal skills
Bachelor's degree in Computer Science, Information Technology or related field
Desired Skills
Salesforce certifications, particularly Salesforce Architecture and Development
Knowledge of CRM platforms and integration tools
SAFe agile methodology