Site Manager - Pittsburgh (m/f/d)

Job Description

Northern Data Group is a leading provider of AI and High-Performance Computing (HPC) solutions, leveraging high-density, liquid-cooled, GPU-based technology to empower the world's most innovative organizations. Together with our partners, we are passionate about the potential of HPC to drive not only technological advancements but also societal progress. The Data Center Site Manager role is within the Ardent Data Centers business.

Ardent is rapidly growing globally, and the United States is one of strategic focal points for our expansion initiatives. To support this ambitious growth trajectory, it is crucial to onboard a transformational leader for the Pittsburgh, Pennsylvania operations team.

As the Data Center Manager, you will lead a team of various technicians and operators, guiding them towards achieving operational excellence. A key aspect of this role is striving towards an ideal state of operating data centers with zero downtime, which is essential for maintaining Ardent's reputation for reliability and performance. You will be responsible for executing financial plans, business strategies, and organizational priorities while managing workforce dynamics to ensure optimal performance and alignment with Ardent's growth objectives.

YOUR RESPONSIBILITIES:

Team Management

• Manages a team of operations, electrical, and mechanical technicians
• Manages teams to work safely, effectively and with high regard to human error avoidance
• Oversee personnel management functions, including performance evaluations, role positioning, employee reviews, mentoring, and professional development
• Recruit, hire, train, operation's team

Site Management

• Full responsibility for the entire site operations to include personnel, facilities infrastructure, equipment, security, safety, vendor management, customer management when necessary and managing the relationship with local utilities
• Supervise regular preventative maintenance activities
• Develop and manage routine operational plans, ensuring targets are met in alignment with monthly objectives
• Implement innovative strategies to proactively address and prevent potential problems
• Takeover and operationalize new construction facility builds and new building infrastructure retrofits

Incident Management

• Strive for zero downtime in the mission-critical facility environments
• Communicate and coordinate activities with on-site staff during incidents
• Supervise root cause analysis and help resolve incidents effectively
• Implement emergency and disaster mitigation strategies

Project Management

• Manage complex projects to include project budget and scope and designate work to team
• Work with global and regional team to support various initiatives and projects

Service Management

• Participate in discussion on fit-out within customer licensed spaces from data center operation point of view
• Participate in regular meeting with customer to establish healthy relationship

Vendor Management

• Oversees contractor work and operations to ensure completion to Ardent's required standards, (KPI's) Key Performance Indicators and (SLA's) Service Level Agreements
• Ensures compliance with all relevant regulations and company policies throughout vendor management process, conducting regular audits and assessments to maintain standards

Testing

• Ensures correct processes are followed and all documentation is complete
• Develop and review all (MOP) Maintenance Operation Protocol scripts

YOUR REQUIREMENTS:

• Over 10 years of relevant experience in Data Center or Mission Critical Facilities industries
• Bachelor's degree in a related field is a strong preference. Minimum requirement of an associate degree or equivalent from two-year college, vocational school, or military with a primary focus on engineering, electrical or mechanical systems, or IT infrastructure
• High degree of initiative and willingness to perform
• Demonstrated ability to manage and develop a diverse team, leveraging proven managerial experience to foster a collaborative and inclusive work environment
• Strong analytical skills with the ability to conduct root cause analysis and provide effective solutions to incidents
• Experience working with customers, vendors, contractors, and internal business units
• A deep understanding of the mechanical, electrical and IT networking environment associated with a typical data center or mission critical business operation
• Experience growing a motivated and elite workforce, mentoring and training junior team members.
• Reporting and documentations skills
• Effective communication and interpersonal skills
• Have a general knowledge of facility and electrical safety, OSHA requirements, and industry best practices
• Basic networking principles and computer related skillsets
• MS Office Suite knowledge
• The ability and willingness to lift and carry up to 30lbs regularly and up to 50lb occasionally

WHAT WE OFFER

With us, you will work towards the future of HPC: from new, sustainable building methods for data centers to cooling concepts to software solutions for accelerated compute.

Your approaches count: In official exchange formats or spontaneously at the coffee machine. At Northern Data, it's the best idea that counts - not the hierarchy. We're looking forward to getting your inputs!

You make the difference in the company: Unlike in established corporations, at Northern Data you will really help shape things. From implementing new departments, to optimizing processes and culture.

Best-in-class partners: The best work with Northern Data. This means a knowledge and time advantage from which your career and our customers benefit equally.

Green by heart: Sustainability is at the core of Northern Data. With us, you actively work on the carbon neutrality of datacenters worldwide. Beginning with our infrastructure and continuing with the solutions for our clients, we work towards a green future.

Home Office facts: Work with our international and virtual team flexible from home. And of course, your hardware wishes will be fulfilled to make your ideas for next level HPC come true.