Site Manager, HIM Operations- West Orange, NJ

Job Overview:

The Site Lead will serve as the immediate point of contact at the site level for daily operational needs and facility priorities, which include regulatory surveys/inspections, patient/customer relations, and provider support. This role will also assist with coordinating workflow priorities and supporting on-site projects/events.

Additionally, the Site Lead works closely with the Director of System Deficiency Management and collaborates with HIM leadership to support and drive performance. Ensures HIM/provider communications occurs timely and in accordance with departmental needs/requests.

Qualifications:

Required:

• Associates of Science in Health Information Management
• Minimum of 5 years' experience in HIM with at least 1 year experience in driving process improvement and demonstrated problem-solving capabilities within HIM.
• At least 1 year demonstrated experience with interdepartmental collaboration and engagement with Senior Leadership.
• Ability to lead initiatives that support medical record quality.
• Ability to communicate with all customers, including external regulatory bodies.
• Demonstrated proficiency with an electronic health record, preferably Epic.
• Must be proactive and able to prioritize multiple tasks in order to meet established deadlines.
• Proficient in computer applications including email and Microsoft Office product suite, i.e. Word, Excel, and PowerPoint.
• Must be able to work in a fast paced healthcare environment, work well under pressure and have the ability to adapt to a constantly changing environment.
• Must possess organizational and planning skills, excellent verbal and written communication skills, and excellent interpersonal relationship skills.

Preferred:

• Bachelor of Science

Required Licenses and Certifications:

• A current Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification.

Essential Functions:

• Responds to site level priorities and serves as the HIM liaison upon request.
• In conjunction with the Director and VP of System HIM Operations, attends in-person meetings where attendance is required.
• Responds to patient/customer satisfaction concerns and works to resolve them in a satisfactory capacity.
• Leads provider communication and response needs to address workflow concerns related to chart completion.
• Serves as an immediate representative for inter-departmental collaboration on priority issues at the site level.
• Escalates technical issues and assists with plans for any prolonged delays in operational workflows.
• Assists with testing for system upgrades.
• Performs HIM technical support functions as required and supports the Deficiency Management team.
• Directs priority concerns to the appropriate HIM Manager or Director based on the need for escalation after proper evaluation.
• Supports on-going training throughout HIM operations as it relates to departmental policies, best practices and regulatory standards.
• Assists with payroll functions and serves as an alternate resource when required.
• Provides input on reporting needs to for standardization and optimization across the facilities.
• Monitors HIM Key Performance Indicators (KPI's) and reports outcomes to various committees as needed.
• Provides support for system-wide short and long-term strategic plans to establish performance standards of excellence and continued success.
• Demonstrates knowledge of computer systems utilized in HIM.
• Maintains current knowledge of best practices regarding medical record functions.
• Monitors vendor performance related to dictation and transcription services.
• Provides input on hiring, training, coaching, and corrective actions associated with the staff performance and best practices.
• Participates in process improvement activities, as well as the development and implementation of new products and system upgrades.
• Performs other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.