Site Reliability Engineer (Identity Management)
Apply NowCompany: IS3 Solutions
Location: Alpharetta, GA 30022
Description:
Site Reliability Engineer (Identity Management)
Duration: 1 year, possibility to convert full time
Contract Designation: Hybrid 3 days a week on site in Alpharetta. Weekend/evenings on call rotation required.
We have an opportunity available for a Site Reliability Engineer (Identity Management) to support our client on their global Identity Management Reliability Engineering team.
Position Overview:
Maintain LDAP Directory Services products such as PingDirectory and PingDataSync
Provide first-line support for Identity Management during large-scale outages, including post[1]mortem, pre-mortems and problem management with a data-driven strategies and a code-first
approach to problem solving.
Prepare and execute change management activities, often automating and creating tools where
necessary.
Collaborate with partner enterprise technology teams and provide support to stakeholders and
our Level 2 operations team
Contribute to performance and training assessments of team members
Improving stability of Identity Management platforms by identifying and implementing alert
automation and self-healing functions where possible.
Performance and scalability - ensure systems can scale seamlessly to handle increased load and
monitor the performance of our applications and infrastructure using our service level objectives
(SLO) and service level indicators (SLI).
Participate in on-call rotations (weekday and weekend cycles)
Share responsibilities and knowledge across the team, engaging with our community and
stakeholders to gather feedback to improve our systems.
Address security and compliance issues ensuring we are meeting industry standards and have
implemented best practices for security and data protection with our systems.
Preferred Qualifications
Experience in Identity and Access Management (IAM)
Previous experience in IT Operations, Reliability Engineering, or DevOps
Exposure to Agile / DevOps environments
Knowledge of Site Reliability Engineering (SRE) principles and methodology
ITIL, CISSP or similar certification (optional)
Technical Skills
Basic understanding of the LDAP protocol and its functionalities
Experience supporting PingDirectory and PingDataSync
Familiarity with IAM products from providers such as ForgeRock and Ping Identity
Knowledge of enterprise security standards and concepts
Understanding of general enterprise infrastructure concepts and troubleshooting, including
network, storage, web infrastructure, middleware, etc.
Basic knowledge of operating system administration on Windows (Active Directory) and Red Hat
Linux platforms (>=RHEL7+)
Proficiency in at least one scripting language such as PowerShell, Python, Shell (bash)
Functional knowledge of C/C++ and Java can be advantageous for some tooling.
Experience working within large enterprise architectures
Familiarity with the Software Development Life Cycle (SDLC) and development environment
tooling (GitHub, Jenkins, Visual Studio Code, etc.)
Familiarity with visualization and plant and incident management tools such as Splunk, Grafana,
ServiceNow, Jira, Bitbucket, PagerDuty, PowerBI
Recommend: Foundational knowledge of authentication protocols in the broader IAM domain,
such as OpenID Connect, SAML, Kerberos, and Radius, and multifactor authentication solutions
like RSA SecurID, Cisco Duo Security, FIDO, etc
Soft Skills
Strong interest in account management systems, directory products, and information security
Excellent written and oral English communication skills; capable of writing documentation, making
presentations, and positively interacting with colleagues and customers
Independent problem-solving attitude, highly motivated, and self-directed
Comfortable working within an operations and support team with end-user interaction and
periodic on-call responsibilities
Advocate of SRE principles
Good organizational skills
Duration: 1 year, possibility to convert full time
Contract Designation: Hybrid 3 days a week on site in Alpharetta. Weekend/evenings on call rotation required.
We have an opportunity available for a Site Reliability Engineer (Identity Management) to support our client on their global Identity Management Reliability Engineering team.
Position Overview:
- Support Identity Management applications for human and system account management built on the PingIdentity / ForgeRock Identity Management products.
Maintain LDAP Directory Services products such as PingDirectory and PingDataSync
Provide first-line support for Identity Management during large-scale outages, including post[1]mortem, pre-mortems and problem management with a data-driven strategies and a code-first
approach to problem solving.
Prepare and execute change management activities, often automating and creating tools where
necessary.
Collaborate with partner enterprise technology teams and provide support to stakeholders and
our Level 2 operations team
Contribute to performance and training assessments of team members
Improving stability of Identity Management platforms by identifying and implementing alert
automation and self-healing functions where possible.
Performance and scalability - ensure systems can scale seamlessly to handle increased load and
monitor the performance of our applications and infrastructure using our service level objectives
(SLO) and service level indicators (SLI).
Participate in on-call rotations (weekday and weekend cycles)
Share responsibilities and knowledge across the team, engaging with our community and
stakeholders to gather feedback to improve our systems.
Address security and compliance issues ensuring we are meeting industry standards and have
implemented best practices for security and data protection with our systems.
Preferred Qualifications
Experience in Identity and Access Management (IAM)
Previous experience in IT Operations, Reliability Engineering, or DevOps
Exposure to Agile / DevOps environments
Knowledge of Site Reliability Engineering (SRE) principles and methodology
ITIL, CISSP or similar certification (optional)
Technical Skills
Basic understanding of the LDAP protocol and its functionalities
Experience supporting PingDirectory and PingDataSync
Familiarity with IAM products from providers such as ForgeRock and Ping Identity
Knowledge of enterprise security standards and concepts
Understanding of general enterprise infrastructure concepts and troubleshooting, including
network, storage, web infrastructure, middleware, etc.
Basic knowledge of operating system administration on Windows (Active Directory) and Red Hat
Linux platforms (>=RHEL7+)
Proficiency in at least one scripting language such as PowerShell, Python, Shell (bash)
Functional knowledge of C/C++ and Java can be advantageous for some tooling.
Experience working within large enterprise architectures
Familiarity with the Software Development Life Cycle (SDLC) and development environment
tooling (GitHub, Jenkins, Visual Studio Code, etc.)
Familiarity with visualization and plant and incident management tools such as Splunk, Grafana,
ServiceNow, Jira, Bitbucket, PagerDuty, PowerBI
Recommend: Foundational knowledge of authentication protocols in the broader IAM domain,
such as OpenID Connect, SAML, Kerberos, and Radius, and multifactor authentication solutions
like RSA SecurID, Cisco Duo Security, FIDO, etc
Soft Skills
Strong interest in account management systems, directory products, and information security
Excellent written and oral English communication skills; capable of writing documentation, making
presentations, and positively interacting with colleagues and customers
Independent problem-solving attitude, highly motivated, and self-directed
Comfortable working within an operations and support team with end-user interaction and
periodic on-call responsibilities
Advocate of SRE principles
Good organizational skills