Site Service Manager (Hillsboro, OR)
Apply NowCompany: Edwards Vacuum, LLC
Location: Hillsboro, TX 76645
Description:
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
We at Atlas Copco/Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
This role is responsible for creating a safe environment for employees and customer personnel. They will assist with sales teams by ensuring that safety, quality and training continue to advance within the service team to ensure ongoing and additional service opportunities. The Site Service Manager manages Team Leaders, Technicians and Service Engineers and will be the primary communication link between the customer facility and Edwards. This role will participate in customer teams and meetings as needed. This role will support coordination and scheduling of classroom and on-the-job training for their team. This will include cross training programs to maintain and improve the skills of the service team and customer's factory personnel assigned to Seller's Equipment. The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required.
Education / Experience / Skills:
Main Responisibilities
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Join us on our journey for a better tomorrow.
We at Atlas Copco/Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
This role is responsible for creating a safe environment for employees and customer personnel. They will assist with sales teams by ensuring that safety, quality and training continue to advance within the service team to ensure ongoing and additional service opportunities. The Site Service Manager manages Team Leaders, Technicians and Service Engineers and will be the primary communication link between the customer facility and Edwards. This role will participate in customer teams and meetings as needed. This role will support coordination and scheduling of classroom and on-the-job training for their team. This will include cross training programs to maintain and improve the skills of the service team and customer's factory personnel assigned to Seller's Equipment. The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required.
Education / Experience / Skills:
- A bachelor's degree or equivalent experience in mechanical or electrical engineering, physics, or chemistry.
- Five years' experience in a service or maintenance role involving direct contact with customers.
- Strong people management experience
- Strong written and oral communication and presentation skills.
- Ability to conceive and implement operational plans and achieve the goals set out by them
- Experience with high vacuum and or exhaust or abatement systems are desirable, as is experience within relevant aspects of the semiconductor manufacturing industry
Main Responisibilities
- Create an environment at customer site that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind.
- Assist with growing revenue for service and sales teams by ensuring that safety, quality and training all continue to advance the service team and to ensure Edwards is First in Mind- First in Choice for all Edwards service support opportunities.
- Site Service Manager will be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE) and other personnel utilized in the performance of this Agreement.
- The Site Service Manager will be a primary communication link from customer's factory to Edwards, and will participate in customer's various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested.
- Site Service Manager will plan and support coordination and scheduling of both classroom and on-the-job training.
- This will include cross training programs to maintain and improve the skills of the OST/OSE's and customer's factory personnel assigned to Seller's Equipment.
- Site Service Manager will also be trained in technical operation of equipment in order to be next level escalation for onsite issues and to improve interface with factory support when required.
- Recruitment of direct and indirect employees, responsibilities include but is not limited to.
- Creating requisitions for job postings
- Manage relationships and reaching out to recruitment agencies for indirect hires (temporary employees). Communicating with Leads and Trainers who does the interviews.
- Processing external hire paperwork (Status Change Form)
- Processing internal job movemement paperwork (P6)
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.