Social Services Program Coordinator - Case Management
Apply NowCompany: Dakota County, MN
Location: Saint Paul, MN 55102
Description:
Salary : $78,981.00 - $123,408.00 Annually
Location : West St. Paul, MN
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 32300CM.25.001
Department: AMHI OPERATIONS - 2090404
Opening Date: 03/19/2025
Closing Date: 4/2/2025 4:30 PM Central
General Description
POSTING TYPE: Open Competitive
DEPARTMENT: Social Services
HOURS: Full-time
PREFERED HIRING RANGE: $78,981 - $88,854/year (Salary Grade 109)
FULL SALARY RANGE: $78,9814 - $123,408/year
LOCATION: Hybrid; telework and in-person at the Northern Service Center, West St. Paul
UNION: AFSCME 306
CLOSE DATE: 4:30 p.m. on 4/2/2025
Come join us at Dakota County and "Be more". Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers - the kind of careers that make a difference in people's lives.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
This position provides training/consultation/support for and quality monitoring of case managers in contracted agencies and within Social Services.
Minimum Qualifications
NEED TO HAVE QUALIFICATIONS
NICE TO HAVE QUALIFICATIONS
*Pursuant to Dakota County Policy, this position is designated as Safety Sensitive. "Safety-sensitive position" means a position, including any supervisory or management position, in which impairment caused by drug, alcohol, or cannabis use would threaten the health and safety of any person as defined in Minnesota Statutes Section 181.950, subdivision 13.
Duties & Responsibilities
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.
"Case Managers" refers to contracted agency staff responsible for delegated contracted case management and Social Services' case managers as delegated by management:
1. Effectively engage with case managers to provide effective person-centered services.
2. Provide training, consultation, support and information regarding programs' policies, procedures and standards to case managers.
3. Coordinate and monitor quality outcomes of case management services by documentation of satisfactions surveys; audits; incident reports; and peer reviews.
4. Develop/maintain effective operational transitions and linkages to: assure effective/efficient transfer to case manager, timely client connections, compliant work flow and documentation per program, and effective linkage with core community and County supports (e.g. crisis, VA/Child protection, conservator/guardian, health systems, providers, etc.)
5. Provide timely case management consultation for urgent clinical or administrative needs. Prioritize and address with management if additional consults needed to resolve issue.
6. In accordance with delegated authority (scope defined by Social Service' Management) processes/reviews/approves/denies requests for Purchase of Services. Case Management Coordinator assures consistency of documentation /processes from all stakeholders.
7. Organize operational meetings and trainings between County and agencies to address inter-agency compliance with fed/state/county/provider standards and processes.
8. Document key deliverables provided by case management agency quarterly and/or annually in format determined by management team.
9. Demonstrates a commitment to support cultural diversity County wide, actively supports the County's diversity initiatives, and works to address the needs of diverse and underserved communities.
Essential Job Functions: Duties 1-7 & 9.
Knowledge, Skills & Abilities and Work Environment
WORK ENVIRONMENT: Work is performed remotely, in a county office building, and contracted case management agencies' buildings. Travel is required between these entities. Lifting requirement up to 20 pounds on occasional basis. Equipment used may include, but not limited to, computer, printer, telephone, copy/fax/scan machines.
Visit our Benefits site for more information.
01
*******Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below and application materials. It is IMPERATIVE that information provided on the application and resume are detailed and clearly outline your work experience & skills. They must also support and/or match answers to the supplemental questions.Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years.
02
Please initial the box below to CONFIRM that you understand that a background check including but not limited to criminal, employment, driving, and educational check may be conducted upon acceptance of a position.
03
Check all that apply:
04
Please select the highest level of education completed or Degree held. (Degree must be held by the closing date of this recruitment)
05
If you have a Bachelor's degree please note Major. If you have no degree, indicate "NONE".
06
If you have a Master's degree or higher, please note Major(s). If you have no degree, indicate "NONE".
07
How many years of professional work experience to you have working with working with mental health case management and/or home community-based waivers?
08
How many years of professional experience designing or improving systems, building collaboratives and/or engaging with partners outside of your immediate team?
09
Describe your professional experience designing or improving systems, building collaboratives and/or engaging with partners outside of your immediate team. If you have no experience, indicate "none".
10
How many years of professional experience do you have in mental health case management or mental health services?
11
Describe your professional experience in mental health case management or mental health services? If you have no experience, indicate "none".
12
Describe your professional experience in managing crisis situations related to a client. If you have no experience, please indicate "None".
13
Describe your professional experience working with mental health and crisis providers in Minnesota. If you have no experience, indicate "None".
14
Describe your professional experience working with hospital systems to support an individual experiencing a crisis. If you have no experience, indicate "None".
15
Describe your professional experience working with the Minnesota Department of Human Services to support or coordinate placement for an individual experiencing a crisis. If you have no experience, indicate "None".
16
How many years of experience (work, school, community, cultural experiences, etc.) do you have engaging with underrepresented communities (people of color, lower social-economic levels, etc.)? Include positions where your clients at least 20% from these populations.
17
Describe how your background and experiences will help Dakota County's goal of promoting inclusion, diversity, and equity in all we do.
18
If selected for this position, what would be your minimum acceptable salary?
19
Your response to this question will help Dakota County evaluate the effectiveness of recruitment sources for this specific position. Please select the one source that most closely describes how you first learned about this opportunity.
20
If you selected Other, please indicate where you heard about this opportunity with Dakota County.
Required Question
Location : West St. Paul, MN
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 32300CM.25.001
Department: AMHI OPERATIONS - 2090404
Opening Date: 03/19/2025
Closing Date: 4/2/2025 4:30 PM Central
General Description
POSTING TYPE: Open Competitive
DEPARTMENT: Social Services
HOURS: Full-time
PREFERED HIRING RANGE: $78,981 - $88,854/year (Salary Grade 109)
FULL SALARY RANGE: $78,9814 - $123,408/year
LOCATION: Hybrid; telework and in-person at the Northern Service Center, West St. Paul
UNION: AFSCME 306
CLOSE DATE: 4:30 p.m. on 4/2/2025
Come join us at Dakota County and "Be more". Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers - the kind of careers that make a difference in people's lives.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
This position provides training/consultation/support for and quality monitoring of case managers in contracted agencies and within Social Services.
Minimum Qualifications
NEED TO HAVE QUALIFICATIONS
- Bachelor's degree in Social Work, Sociology or related field AND
- Three years professional work in a Social Services or Public Health agency working with mental health case management and/or home community-based waivers and/or
- Valid Driver's License
NICE TO HAVE QUALIFICATIONS
- Masters degree in Health or Human Services (e.g. nursing, social work, sociology, or related field)
*Pursuant to Dakota County Policy, this position is designated as Safety Sensitive. "Safety-sensitive position" means a position, including any supervisory or management position, in which impairment caused by drug, alcohol, or cannabis use would threaten the health and safety of any person as defined in Minnesota Statutes Section 181.950, subdivision 13.
Duties & Responsibilities
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.
"Case Managers" refers to contracted agency staff responsible for delegated contracted case management and Social Services' case managers as delegated by management:
1. Effectively engage with case managers to provide effective person-centered services.
2. Provide training, consultation, support and information regarding programs' policies, procedures and standards to case managers.
3. Coordinate and monitor quality outcomes of case management services by documentation of satisfactions surveys; audits; incident reports; and peer reviews.
4. Develop/maintain effective operational transitions and linkages to: assure effective/efficient transfer to case manager, timely client connections, compliant work flow and documentation per program, and effective linkage with core community and County supports (e.g. crisis, VA/Child protection, conservator/guardian, health systems, providers, etc.)
5. Provide timely case management consultation for urgent clinical or administrative needs. Prioritize and address with management if additional consults needed to resolve issue.
6. In accordance with delegated authority (scope defined by Social Service' Management) processes/reviews/approves/denies requests for Purchase of Services. Case Management Coordinator assures consistency of documentation /processes from all stakeholders.
7. Organize operational meetings and trainings between County and agencies to address inter-agency compliance with fed/state/county/provider standards and processes.
8. Document key deliverables provided by case management agency quarterly and/or annually in format determined by management team.
9. Demonstrates a commitment to support cultural diversity County wide, actively supports the County's diversity initiatives, and works to address the needs of diverse and underserved communities.
Essential Job Functions: Duties 1-7 & 9.
Knowledge, Skills & Abilities and Work Environment
- Knowledge of federal, state, and local laws, rules, regulations, and policies pertaining to case management responsibilities
- Knowledge of systems, resources, and programs that support people who access DD, Mental Health, Chemical Health and other disability-related services
- Knowledge of targeted case management and waiver services.
- Knowledge of crisis placements, crisis respite and crisis providers that serve individuals with disabilities
- Comprehensive knowledge of computer software and information systems.
- Ability to communicate effectively orally and in writing.
- Ability to investigate problems, set a plan for mitigating, and implement.
- Ability to work independently and as team member.
- Demonstrates an understanding of and respect for the diversity of customers, co-workers, and supervisors, including individuals with a disability or whose first language may be other than English.
WORK ENVIRONMENT: Work is performed remotely, in a county office building, and contracted case management agencies' buildings. Travel is required between these entities. Lifting requirement up to 20 pounds on occasional basis. Equipment used may include, but not limited to, computer, printer, telephone, copy/fax/scan machines.
Visit our Benefits site for more information.
01
*******Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below and application materials. It is IMPERATIVE that information provided on the application and resume are detailed and clearly outline your work experience & skills. They must also support and/or match answers to the supplemental questions.Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years.
02
Please initial the box below to CONFIRM that you understand that a background check including but not limited to criminal, employment, driving, and educational check may be conducted upon acceptance of a position.
03
Check all that apply:
- I have a Bachelor's degree in Social Work, Sociology or related field
- I have three or more years professional work in a Social Services or Public Health agency working with mental health case management and/or home community-based waivers
- I have a Masters degree or higher in Health or Human Services (e.g. nursing, social work, sociology, or related field)
- I have a valid Driver's License
- None of the above
04
Please select the highest level of education completed or Degree held. (Degree must be held by the closing date of this recruitment)
- High School Diploma or G.E.D equivalent
- Professional/Technical Certificate equivalent to 1 year of full-time post secondary education
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Ph.D.
05
If you have a Bachelor's degree please note Major. If you have no degree, indicate "NONE".
06
If you have a Master's degree or higher, please note Major(s). If you have no degree, indicate "NONE".
07
How many years of professional work experience to you have working with working with mental health case management and/or home community-based waivers?
- Less than 3 years
- 3 years
- 4 years
- 5 years
- More than 5 years
08
How many years of professional experience designing or improving systems, building collaboratives and/or engaging with partners outside of your immediate team?
- Less than 1 year
- 1 year
- 2 years
- 3 or more years
09
Describe your professional experience designing or improving systems, building collaboratives and/or engaging with partners outside of your immediate team. If you have no experience, indicate "none".
10
How many years of professional experience do you have in mental health case management or mental health services?
- Less than 1 year
- 1 year
- 2 years
- 3 or more years
11
Describe your professional experience in mental health case management or mental health services? If you have no experience, indicate "none".
12
Describe your professional experience in managing crisis situations related to a client. If you have no experience, please indicate "None".
13
Describe your professional experience working with mental health and crisis providers in Minnesota. If you have no experience, indicate "None".
14
Describe your professional experience working with hospital systems to support an individual experiencing a crisis. If you have no experience, indicate "None".
15
Describe your professional experience working with the Minnesota Department of Human Services to support or coordinate placement for an individual experiencing a crisis. If you have no experience, indicate "None".
16
How many years of experience (work, school, community, cultural experiences, etc.) do you have engaging with underrepresented communities (people of color, lower social-economic levels, etc.)? Include positions where your clients at least 20% from these populations.
- Less than 1 year
- 1 - 2 years
- 3 - 5 years
- More than 5 years
17
Describe how your background and experiences will help Dakota County's goal of promoting inclusion, diversity, and equity in all we do.
18
If selected for this position, what would be your minimum acceptable salary?
19
Your response to this question will help Dakota County evaluate the effectiveness of recruitment sources for this specific position. Please select the one source that most closely describes how you first learned about this opportunity.
- Friend, Family or Colleague
- InDeed
- Job Fair or Dakota County Event
- Job Interest e-mails from Dakota County
- JobsInMinneapolis/StPaul
- League of Minnesota Cities
- Minneapolis Diversity.com
- Minnesota Diversity.com
- Minnesota Works Website
- Minnesota Jobs Network.com
- Minnesota Association of Counties
- Monster
- Professional Association Website
- Referred by a Dakota County Employee
- St Paul Diversity.com
- College Website, Instructor, Career Services
- Dakota County Website
- Other
20
If you selected Other, please indicate where you heard about this opportunity with Dakota County.
Required Question