Software Quality Engineer, Sr

Summary

The Senior Quality Engineer is responsible for planning, developing, and maintaining quality systems, policies, programs, and initiatives to ensure all company products and services meet customer expectations and to protect the company's interests. The quality team oversees and assists with the development and production of mechanical, electronic, and software products and services. As part of this team, you will apply standard engineering techniques to evaluate product conformance through quality processes and identify opportunities for improvement. These opportunities are addressed by performing root cause analysis of defects or other quality failures to ensure established quality standards are met or exceeded. This position reports to the Director of Quality.

Responsibilities

• Establish, implement, maintain, and enforce quality system processes that support products in development and production environments
• Develop and execute test plans and detailed test cases based on requirements and/or customer feedback and prioritization
• Provide quality assurance domain expertise to inspection, manufacturing, and test for the Manufacturing teams
• Be highly engaged with the product development process to ensure adherence to the NPI procedure, collaborate on bug fixes and validation, establish and audit to robust process standards, and develop and implement product performance testing to provide for industry-leading quality products
• Assemble and analyze data on production defects, field returns, customer complaints, and other relevant data to help classify and prioritize failures both in production and in the field
• Assist in the development of automated test scripts and software
• Provide status updates on the performance of the QMS through publishing and distributing appropriate KPIs
• Initiate corrective actions, preventive actions, and continuous improvement projects

Required Qualifications and Skills

• Extensive familiarity with quality processes and procedures and ability to devise methods to enforce quality standards
• Have knowledge and experience working in Agile Software Development Methodologies
• Possess strong written and verbal communication skills and the ability to work well across the organization at all levels
• Understand the stages of Quality Assurance for Software
• Familiarity with scripting languages used in test automation
• Experience with SQL for analysis of defect data and reporting
• Excellent knowledge of Excel for statistical data analysis, including extracting data from databases
• Preference for familiarity with Power BI for data analysis and reporting
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Demonstrate effective problem-solving skills and the ability to drive to root cause quickly
• Be able to constantly identify opportunities to improve departmental processes and procedures to increase efficiency and effectiveness
• Preferred familiarity with ISO9000 Quality Management Principles or experience in an ISO9001 certified organization
• Previous supervision experience preferred

Educational Requirements

• A bachelor's degree is required, ideally in a computer-related field, engineering, or mathematics.

*Watchfire is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

*Legal authorization to work in the US is required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT, or other "temporary work authorization" candidates will be considered.