Software Support Manager
Apply NowCompany: OPEX
Location: Moorestown, NJ 08057
Description:
Job Description
Software Support Manager
The Software Support Manager will oversee the software support team, ensuring timely and effective resolution of customer issues. This role involves managing support operations, developing support strategies, and maintaining high customer satisfaction levels.
Key areas of responsibility
Qualifications
Physical/Work Environments
About Us
Company Overview
OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.
With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.
We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.
At OPEX, we are Next Generation Automation.
Benefits:
Benefits include, but are not limited to:
OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.
Software Support Manager
The Software Support Manager will oversee the software support team, ensuring timely and effective resolution of customer issues. This role involves managing support operations, developing support strategies, and maintaining high customer satisfaction levels.
Key areas of responsibility
- Lead and manage the software support team, including hiring, training, and performance evaluations.
- Develop and implement support policies, procedures, and best practices.
- Monitor and analyze support metrics to identify areas for improvement.
- Ensure timely and accurate resolution of customer issues.
- Collaborate with other departments to address and resolve complex technical issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Stay updated on industry trends and emerging technologies to enhance support services.
- Prepare and present regular reports on support activities and performance.
Qualifications
- Experience in software support or technical support role
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Proficient in support software and tools.
- Exceptional communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
Physical/Work Environments
- Employee will primarily be working in an office environment.
- Sitting for an extended period of time.
About Us
Company Overview
OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.
With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.
We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.
At OPEX, we are Next Generation Automation.
Benefits:
Benefits include, but are not limited to:
- Full medical, dental and vision with low employee contribution rates
- Paid holidays and PTO allowance
- 401k with matching and profit sharing
- Basic life insurance, short term and long-term disability
- On-site fitness facility
- Tuition reimbursement available
OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.