Solution Specialist
Apply NowCompany: State of California
Location: Sacramento, CA 95823
Description:
**This is a re-advertisement. Candidates who previously applied do not need to re-apply.**
Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.
Under the direction of the Information Technology Manager I, Enterprise Projects and Solutions Manager (IT Manager I), the Information Technology Specialist (ITS) I, Solution Specialist plays a key role in aligning Cal OES's strategic goals and objectives with decisions regarding IT products and services, partners and vendors, capabilities, and key business and IT initiatives.
As a Solution Specialist at Cal OES, you will have a unique opportunity to shape our solutions engineering team and best practices. You will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of customer-centric innovative IT solutions according to customer needs, and focus on improving the entire customer experience. Works with Cal OES and various stakeholder groups, using design-thinking strategies to develop user-oriented engineering (human-centered) solutions using cloud-first design.
The ITS I will leverage rapid/agile development frameworks for implementing innovative solutions in support of enterprise operations and business needs. Works closely with business, data, and solution architects and project managers to understand requirements and deliver scalable solutions that would address the business clients' specific needs.
Supports the solution and software engineering teams in designing and providing services for business process automation (BPA) solutions, user experience, and accessibility compliance. The incumbent will develop and make effective presentations to a wide audience range as needed.
The ITS I will perform duties related to Software and Systems development, support, and maintenance, including, but not limited to: Software Architecture, Software & Solution Development, and Software Integration. Evaluate and recommend vendor software solutions and/or packages.
**Applications are scheduled to be released to the hiring manager on the following dates:
March 19, 2025
April 2, 2025
April 16, 2025
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is eligible for a hybrid work schedule which includes up to two days of remote work per week. Additional in office days may be required based on the business need.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Position Details Job Code #:
JC-441857
Position #(s):
163-162-1402-007
Working Title:
Solution Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.
The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.
In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.
More information may be found here: Office of the Director | California Governor's Office of Emergency Services
Department Website: http://www.caloes.ca.gov
Special Requirements Application Package Requirements
To have your application considered for this job opportunity:
List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678.
List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678.
Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.
You must complete the "DUTIES PERFORMED" on the State Application ( do not note "see attached resume" in this section ). Failure to comply and your application is considered incomplete.
SROA and Surplus are encouraged to apply and must submit a copy of their letter.
Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.
If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.
NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.
**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/16/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
California Governor's Office of Emergency Services
Recruitment
Attn: Human Resources
3650 Schriever Ave
Mather , CA 95655
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
California Governor's Office of Emergency Services
Human Resources
HR Unit-TD
10370 Peter A McCuen Boulevard
Mather , CA 95655
Please drop off at HR Window; Second Floor. This excludes holidays and weekends.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Degree in IT, Computer Science, Data Analytics, Statistics, or a related field
Three years of experience in designing and developing solutions using low code/no code tools and technologies, combined with two years of experience in data analysis and analytics, including generating statistical reports using complex business data structures and multiple data sources
Experience communicating customer needs and product feedback to product owners and engineering teams. Balance devising creative solutions and doing what's right for the customer
Experience developing cloud native data solutions, cloud-first design, preferably cloud solutions and integration technologies like Salesforce, SmartSheets, DocuSign, Power Apps, Workday, MuleSoft etc
Experience analyzing and solving business problems utilizing COTS/MOTS/SaaS technology such as MS Power Platform, SmartSheets, Power BI, and Tableau
Have a strong understanding of how modern web services and mobile apps are built and the cloud infrastructure that powers them (Azure, AWS, Google etc.)
Proven hands-on experience building and deploying solutions to customers. Strong prioritization and project management skills, understanding of business impact for various solutions
Experience in data analysis and integrations with tools such as Tableau, Power BI, ArcGIS, and FME
Experience in programming and scripting languages such as Python, Perl, R, Bash, HTML and other high-level programming languages
Apply a human-centric thinking approach to understand the problem, and to establish the important criteria and constraints to further develop the design solution for a business problem
Act as a trusted advisor to consult with customers and prospects in order to influence their customer product strategy and architecture design. Have experience working with ETL and/or data pipelines
The ability to effectively plan, prioritize, and execute concurrent assignments
The ability to work with multidisciplinary teams
The ability to write and speak effectively
The ability to explain technical issues in a non-technical manner
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:
Free Parking
On-site Gym and Locker room
Electric Carport
Excellent CalPERS state pension plan
401(k) and 457(b) Plans
Flexible Schedules
Generous paid time off
Health, dental & vision insurance for the employee or the employee's family
Investment in careers development
Located near many local eateries, financial institutions, and the Light Rail Station.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.caloes.ca.gov
Human Resources Contact:
HR Unit - TD
(916) 845-8321
Recruitments@caloes.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 845-8527
EEO@CalOES.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration.
A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.
Please review the Duty Statement and Desirable Qualifications for this position.
SOQ Format Instructions
The SOQ should be no more than two pages.
PLEASE ANSWER THE FOLLOWING:
1. Describe your education and/or work experience as a solutions specialist in a lead capacity that has prepared you for the duties described in the job announcement.
2. Describe your experience designing and developing solutions using cloud solutions such as Salesforce, Smartsheets, Tableau, DocuSign. Include your role, challenges you faced, how you overcame those challenges, and the outcome.
3. Describe your experience participating in and leading Agile development efforts. What was your role, the challenges you faced, and the outcome?
For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload Documents to Your Account
Examination & Additional Information
To obtain list eligibility please click on the link below:
Information Technology Specialist I - Exam 1750
Information Technology Specialist I (LEAP)
Training and Development (T&D) assignments are temporary assignments to provide an employee training and experience to move to a different occupational field. A T&D assignment is a formal agreement between the employee, the current supervisor, and the new supervisor. The duration of agreements can vary in length but shall not exceed twenty-four (24) months.
The duration may also be the length of experience needed to meet the minimum qualifications. Please note they are only available to current California State employees who have permanent status.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.
Under the direction of the Information Technology Manager I, Enterprise Projects and Solutions Manager (IT Manager I), the Information Technology Specialist (ITS) I, Solution Specialist plays a key role in aligning Cal OES's strategic goals and objectives with decisions regarding IT products and services, partners and vendors, capabilities, and key business and IT initiatives.
As a Solution Specialist at Cal OES, you will have a unique opportunity to shape our solutions engineering team and best practices. You will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of customer-centric innovative IT solutions according to customer needs, and focus on improving the entire customer experience. Works with Cal OES and various stakeholder groups, using design-thinking strategies to develop user-oriented engineering (human-centered) solutions using cloud-first design.
The ITS I will leverage rapid/agile development frameworks for implementing innovative solutions in support of enterprise operations and business needs. Works closely with business, data, and solution architects and project managers to understand requirements and deliver scalable solutions that would address the business clients' specific needs.
Supports the solution and software engineering teams in designing and providing services for business process automation (BPA) solutions, user experience, and accessibility compliance. The incumbent will develop and make effective presentations to a wide audience range as needed.
The ITS I will perform duties related to Software and Systems development, support, and maintenance, including, but not limited to: Software Architecture, Software & Solution Development, and Software Integration. Evaluate and recommend vendor software solutions and/or packages.
**Applications are scheduled to be released to the hiring manager on the following dates:
March 19, 2025
April 2, 2025
April 16, 2025
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is eligible for a hybrid work schedule which includes up to two days of remote work per week. Additional in office days may be required based on the business need.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-441857
Position #(s):
163-162-1402-007
Working Title:
Solution Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.
The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.
In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.
More information may be found here: Office of the Director | California Governor's Office of Emergency Services
Department Website: http://www.caloes.ca.gov
Special Requirements Application Package Requirements
To have your application considered for this job opportunity:
List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678.
List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678.
Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.
You must complete the "DUTIES PERFORMED" on the State Application ( do not note "see attached resume" in this section ). Failure to comply and your application is considered incomplete.
SROA and Surplus are encouraged to apply and must submit a copy of their letter.
Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.
If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.
NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.
**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/16/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
California Governor's Office of Emergency Services
Recruitment
Attn: Human Resources
3650 Schriever Ave
Mather , CA 95655
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
California Governor's Office of Emergency Services
Human Resources
HR Unit-TD
10370 Peter A McCuen Boulevard
Mather , CA 95655
Please drop off at HR Window; Second Floor. This excludes holidays and weekends.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Degree in IT, Computer Science, Data Analytics, Statistics, or a related field
Three years of experience in designing and developing solutions using low code/no code tools and technologies, combined with two years of experience in data analysis and analytics, including generating statistical reports using complex business data structures and multiple data sources
Experience communicating customer needs and product feedback to product owners and engineering teams. Balance devising creative solutions and doing what's right for the customer
Experience developing cloud native data solutions, cloud-first design, preferably cloud solutions and integration technologies like Salesforce, SmartSheets, DocuSign, Power Apps, Workday, MuleSoft etc
Experience analyzing and solving business problems utilizing COTS/MOTS/SaaS technology such as MS Power Platform, SmartSheets, Power BI, and Tableau
Have a strong understanding of how modern web services and mobile apps are built and the cloud infrastructure that powers them (Azure, AWS, Google etc.)
Proven hands-on experience building and deploying solutions to customers. Strong prioritization and project management skills, understanding of business impact for various solutions
Experience in data analysis and integrations with tools such as Tableau, Power BI, ArcGIS, and FME
Experience in programming and scripting languages such as Python, Perl, R, Bash, HTML and other high-level programming languages
Apply a human-centric thinking approach to understand the problem, and to establish the important criteria and constraints to further develop the design solution for a business problem
Act as a trusted advisor to consult with customers and prospects in order to influence their customer product strategy and architecture design. Have experience working with ETL and/or data pipelines
The ability to effectively plan, prioritize, and execute concurrent assignments
The ability to work with multidisciplinary teams
The ability to write and speak effectively
The ability to explain technical issues in a non-technical manner
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:
Free Parking
On-site Gym and Locker room
Electric Carport
Excellent CalPERS state pension plan
401(k) and 457(b) Plans
Flexible Schedules
Generous paid time off
Health, dental & vision insurance for the employee or the employee's family
Investment in careers development
Located near many local eateries, financial institutions, and the Light Rail Station.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.caloes.ca.gov
Human Resources Contact:
HR Unit - TD
(916) 845-8321
Recruitments@caloes.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 845-8527
EEO@CalOES.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration.
A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.
Please review the Duty Statement and Desirable Qualifications for this position.
SOQ Format Instructions
The SOQ should be no more than two pages.
PLEASE ANSWER THE FOLLOWING:
1. Describe your education and/or work experience as a solutions specialist in a lead capacity that has prepared you for the duties described in the job announcement.
2. Describe your experience designing and developing solutions using cloud solutions such as Salesforce, Smartsheets, Tableau, DocuSign. Include your role, challenges you faced, how you overcame those challenges, and the outcome.
3. Describe your experience participating in and leading Agile development efforts. What was your role, the challenges you faced, and the outcome?
For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload Documents to Your Account
Examination & Additional Information
To obtain list eligibility please click on the link below:
Information Technology Specialist I - Exam 1750
Information Technology Specialist I (LEAP)
Training and Development (T&D) assignments are temporary assignments to provide an employee training and experience to move to a different occupational field. A T&D assignment is a formal agreement between the employee, the current supervisor, and the new supervisor. The duration of agreements can vary in length but shall not exceed twenty-four (24) months.
The duration may also be the length of experience needed to meet the minimum qualifications. Please note they are only available to current California State employees who have permanent status.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.