Solutions Delivery Manager

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Company: Kripalu Center for Yoga & Health

Location: Stockbridge, MA 01262

Description:

POSITION SUMMARY

This position supports all departments as part of the Kripalu IT Team.

The Systems Analyst is responsible for supporting internal processes. A primary function of this role will be to support the Datawarehouse Engineer and Hospitality Systems Manager

The position requires a comprehensive understanding of Kripalu's business model and reaches across multiple functional areas including, but not limited to marketing, operations, programs, finance, and Information technology. The analyst will support the decision-making process optimization and strategic growth efforts of Kripalu.

ACCOUNTABILITIES
  • Collaborate with cross-functional teams, including developers, analysts, and stakeholders, to understand business requirements and translate them into technical solutions.
  • Provide support to the organization in the software life cycle process (Business Systems Committee)
  • Collaborate with vendors and external partners to ensure the smooth integration of data warehouse and hospitality systems
  • Data Warehouse maintenance and administration
  • Develop standardized organizational reporting, analysis, dashboards and data visualizations to be reviewed with senior leadership
  • Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers.
  • Create and maintain ETL procedures and SQL queries to bring data in from data warehouse and alternate data sources
  • Create ad hoc reports and analysis as requested
  • Document system configurations, processes, and procedures, maintaining up-to-date and accurate system documentation.
  • Develop systems requirements and use cases to support identification and onboarding of new Software platforms to support the business
  • Additional projects, tasks and assignments as directed by supervisor.

CORE COMPETENCIES
  • Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles.
  • Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment.
  • Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
  • Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
  • Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
  • Learns and adapts quickly in new situations resulting in successful performance.
  • Embraces experiences as learning opportunities.

ESSENTIAL SKILLS AND EXPERIENCE
  • Bachelor's degree or equivalent 5 years experience
  • Advanced Microsoft Excel and Access database knowledge
  • Minimum 2 years' experience with T-SQL and SQL - building stored Procedures for automation jobs, and complex SQL queries
  • Minimum 3 years SQL Server database Administration.
  • Strong analytical and data gathering skills
  • Experience with Software design process, focus on database design
  • Experience with Systems Engineering Principles
  • Experience with Microsoft services including Azure, Power BI, data warehouse, and business intelligence applications.
  • Excellent project management skills with demonstrated ability to coordinate communications, objectives, and tasks between internal and external resources.
  • Experience with, and understanding of Hospitality Systems for example ResortSuite, Agilysys, Infor.
  • Excellent interpersonal and communications skills for effectively managing relationships with users, vendors, and co-workers.
  • Eagerness to continuously learn new systems, technology, policies, and procedures.
  • Good business and financial acumen

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