Solutions Engineer

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Company: VDart Inc

Location: San Francisco, CA 94112

Description:

Role: Solutions Engineer

Duration: 6+ months

Location - San Francisco, CA - hybrid - 3 days onsite

Must have: IVR implementation.

Responsibilities
  • Design and develop scalable, secure, and high-performing customer-facing and internal solutions tailored to court related processes.
  • Ensure alignment of technical solutions with business objectives and regulatory requirements.
  • Develop and maintain technical blueprints, diagrams, and documentation.
  • Lead the technical aspects of assigned projects from concept to completion, ensuring that solutions are delivered on time and within budget.
  • Collaborate with cross-functional teams including SMEs, Business Units, IT, and Business Analysts to define project scope, objectives, and deliverables.

Technical Skills:
  • Proficiency in SQL for database management and query optimization.
  • Expertise in data management and ETL (Extract, Transform, Load) tools.
  • Familiarity with Interactive Voice Response (IVR) software (such as Cisco Finesse and Cisco Unified IP) and experience with IVR implementation. Cloud experience with IVR.
  • Strong analytical skills with experience using data analysis and visualization tools such as Power BI and Tableau to create dynamic dashboards and reports.
  • Advanced proficiency in MS Excel, including VBA macros for automation and data analysis. Experience in front-end development using web technologies (HTML, CSS, JavaScript) and frameworks such as React or Angular.
  • Proficiency in designing and consuming REST APIs is a plus. Experience with cloud platforms such as Azure or AWS, and familiarity with on-premises infrastructure (e.g., Oracle databases) is an advantage.

Soft Skills
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  • A strong track record of working closely with leadership teams, offering technical insights that influence strategic decisions and drive business outcomes.
  • Strong problem-solving skills and the ability to work in a fast-paced environment with changing priorities.
  • Strong teamwork and project management skills are needed
  • Be organized while remaining agile and possess business acumen, collaborating across functions and operating units
  • Must be willing and able to handle multiple tasks in a high-pressure work environment.
  • Ability to demonstrate personal character and integrity while maintain confidential information.
  • Positive and respectful interpersonal skills.
  • Willingness to learn with to-do attitude.

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