SQL/CUIC Report Analyst
Apply NowCompany: ITCO Solutions, Inc.
Location: La Puente, CA 91744
Description:
Responsibilities:
Required Skills:
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- nalyze and deconstruct existing CUIC reports (XML templates)
- Map SQL logic and thresholds to Client-compatible metrics
- Strong proficiency in T-SQL or PL/SQL
- Experience interpreting and reverse-engineering CUIC XML reports
- Familiarity with CUIC data models (e.g., t_Agent, t_Call_Type_Interval, t_Skill_Group)
- bility to analyze report thresholds, parameters, and joins
- Understanding of KPI formulas: SLA %, Abandonment %, Avg Talk Time, etc.
- Experience documenting SQL to SPL transformations
- bility to identify reusable report templates and standardization patterns
- Collaborative skills for working closely with Client developers and stakeholders
Required Skills:
- 5+ years of hands-on experience with CUIC and Cisco Contact Center
- Expert-level SQL (joins, subqueries, aggregations)
- Experience working with CUIC XML templates and database schemas (AWDB, HDS)
- Understanding of call center operations and performance metrics
- Familiarity with reporting best practices
E-Verify: United States Employment Opportunities Only
E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration and allows employers to confirm an individual's employment eligibility to work in the United States. Under the E-Verify rules, effective September 8, 2009, federal agencies subject to the Federal Acquisition Regulation are required to modify, and include in new contracts, a provision that requires federal contractors and subcontractors to use E-Verify. ITCO Solutions is required to adhere to these requirements.
This message is intended for the use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
#LI-1269610_CJ1
#LI-BS1
#LI-IA1
#LI-BP1
#LI-NB1
#LI-AP1
#LI-DM1
#LI-PT1
#LI-NT1
#LI-SG1
#LI-RB1