Sr Account Manager

Job Description

Job Description: Sr. Account Manager

WHAT YOU'LL BE DOING...

As a Senior Account Manager, you will be instrumental in ensuring the delivery of all business requirements for leading clients as well as providing coaching and mentoring to your team on a national basis. As such, you should be interested in managing Assisted Sales & Training programs from start to finish (with the support of a team), and in driving organic growth for these clients.

Your "hands on" approach will be required to provide direct insight and strategy on how to improve and grow the programs. You will build a relationship based on trust, innovation and the delivery of consistent results that meet or exceed expectations.

You will play a crucial role in transforming ideas into tangible products and services for our clients. Your responsibilities encompass planning, executing, and overseeing projects to align with the program's strategic objectives.

Responsibilities

PRIMARY RESPONSIBILITIES and point of contact for clients

• Leads all communication for project kick off, brief intake, planning budget and Scope of Work (SOW) process.
• Collaborates with Field Sales, Operations and Training team leads during program execution.
• Develops project schedule and initiates critical path; takes the necessary action (and steps) to keep work and teams on-track.
• Collaborates with/guides a team of professionals throughout specific campaigns, programs and/or projects ensuring all program components are delivered on-time, on-budget and in a high-quality manner.
• Drives the process for seamless budget creation and tracking, ensuring weekly check-ins with shared services, in addition to the development, follow up and tracking of all invoices.
• Develops and guides the creation of executive summary and insights reports for both client and internal team; ensures excellence in effective reporting.
• Functions as project lead in status meetings with the internal Mosaic team and clients, building agendas, efficient meeting notes and follow ups, as necessary.
• Proactively runs program oversight end to end.
• Participates in regular brainstorms internally and externally.
• Enthusiastically gets to know clients, strengthening relationships through meetings, client outings, etc.
• Confidently understands and can communicate breadth of Mosaic's offerings to new and existing clients.
• Other duties as assigned.

WHO YOU ARE

• You are an experienced project or account manager and independent thinker, who thrives in a highly entrepreneurial, but process driven, environment.
• You flourish with organization, detail, developing status docs, critical paths, budget trackers and project plans. Organized is your middle name.
• Grammar is your jam. The written word is an area where you excel.
• You love working in a team environment. You are highly collaborative and are comfortable working closely with clients, cross functional teams, and internal departments across seniority levels to produce the best work.
• You are a creative problem solver with a knack for thought leadership. There is always a way, and no idea is too far reaching to explore.
• You are curious, and have a deep interest in emerging market trends, consumer behaviors, and cultural reference points. You love learning!
• You are a natural leader who can manage without authority and lead others to achieve mutual goals.

Qualifications

REQUIRED EXPERIENCE

• The ideal candidate has 3-5 years of experience working in client service and field management
• 2+ years of work experience in Business, Account Management or Program Management and thrives working in a fast-paced, multi-disciplined environment preferred
• Proficient in building critical paths, timeline management tools, and building/tracking/reconciling budgets.
• Skilled in data analysis, performance metrics, and pulling information for dashboards.
• Strong understanding of sales and training strategies and best practices.
• Demonstrated ability to lead and foster growth on surrounding teams with strong cross-functional coordination skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Desire to learn, develop and continuously grow in all aspects of the role.
• Proficiency in Microsoft Office and ability to work in a digital work environment
• Flexibility - must be available to work flexible hours which will include evenings/and or weekends at times
• Problem solving and solutions-based attitude - Ability to think critically and understand both the cause and effects of decisions and situations
• Detail-oriented with strong organization skills - thorough, meticulous, and accurate with the work
• Strong business acumen - budgeting is something you have an affinity for
• A management style that focuses on mentoring and collaboration
• Ability to manage high stress situations and utilize problem solving techniques to find the best solutions.
• Solid communication skills, both written and verbal
• Ability to multi-task and thrive in a fast-paced environment

About Us

Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact EmployeeServices@acosta.com

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

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Mosaic is part of Acosta Group. To learn more about Mosaic click here: https://acosta.jobs/agency/mosaic