Sr. Application Engineer
Apply NowCompany: Communitywfm
Location: Richardson, TX 75080
Description:
Company Summary
CommunityWFM (formerly WFMSG)was founded in 2005 by a team of industry-leading workforce management consultants.
Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.
Position Summary
A Senior Application Engineer will work as a Subject Matter Expert for the development team creating and maintaining software related to the CommunityWFM product offering. This position will collaborate with and at times lead the team on software projects, design complex software programs and applications, and incorporate internal and external feedback in software product development.
Responsibilities
Requirements
Benefits
Happy and engaged team members are crucial to our success! We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work/life balance. We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.
Competitive Salary
100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents
100% Company Paid Life/AD&D insurance and Short Term/Long Term Disability
Generous PTO Policy
Eligible for 17 Paid Holidays
Home Office Stipend
Continued Education Reimbursement
Automatic 3% Safe Harbor 401k Contribution
Eligible for Annual Bonus
Hybrid WFH/Office Environment
CommunityWFM (formerly WFMSG)was founded in 2005 by a team of industry-leading workforce management consultants.
Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.
Position Summary
A Senior Application Engineer will work as a Subject Matter Expert for the development team creating and maintaining software related to the CommunityWFM product offering. This position will collaborate with and at times lead the team on software projects, design complex software programs and applications, and incorporate internal and external feedback in software product development.
Responsibilities
- Build innovative solutions that make a difference for our customers
- Create and improve the design, coding and testing for high-quality software
- Own projects end-to-end, keeping teams and stakeholders up to speed on the progress of what's being developed
- Document work by writing technical specifications, user specifications and test cases
- Work with the Quality Assurance team to ensure the product requirements and designs are translated into relevant test cases and automated scripts
- Analyzing existing systems to provide recommendations for improvement
- Performing system risk and reliability analysis
- Assessing new technologies before adoption and implementation
Requirements
- 7+ years of experience in Cloud computing using the Microsoft stack (C#, AWS)
- Expert in C#, JavaScript, jQuery, TSQL, ASP.Net and other object-oriented programming languages
- Expert in Azure DevOps, Git
- Docker, Containers, Message Queues knowledge
- Expert in designing, debugging and documentation
- Hands on experience with IIS and SQL Server
- Working knowledge of Windows server: installation, application logs, resource usage, and troubleshooting
- Strong analytical, verbal, and written communications skills
- Ability to engage and collaborate at all levels of management
- Aptitude in decision making and problem solving
- Workforce management industry, including data collection and analysis, forecasting, scheduling, and reporting is a nice to have
- Relevant bachelor's degree preferred
Benefits
Happy and engaged team members are crucial to our success! We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work/life balance. We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.
Competitive Salary
100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents
100% Company Paid Life/AD&D insurance and Short Term/Long Term Disability
Generous PTO Policy
Eligible for 17 Paid Holidays
Home Office Stipend
Continued Education Reimbursement
Automatic 3% Safe Harbor 401k Contribution
Eligible for Annual Bonus
Hybrid WFH/Office Environment