Sr Associate

Experience Level: (8+ yrs)

Qualifications:
Strong support experience in Unix, Oracle, Java
Control-M/ServiceNow/MQ
Excellent oral and written communication skills are required
Highly flexible and adaptable to change
Analytical and problem-solving skills

Preferred to have:
- Support or Development experience with MTS product knowledge

Tasks and Responsibilities:
1. Monitor and troubleshoot application issues in production
2. Leads troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
3. Liaise with stakeholders (tech and business) in problem resolution
4. Communicate issue/resolution status (written and verbal) to project team and management
5. Minor production bug fixes
6. Disaster Recovery and Patch testing
7. Data extract, reporting and Audit activity

Knowledge/Skills:
Excellent oral and written communication skills are required.
Highly motivated, self-directed and possess solid execution skills.
Strong analytical, organizational, and problem-solving skills are required.

Skills required (must be showcased on resume): Unix Shell Scripting, Oracle, Support Experience