Sr AV Engineer
Apply NowCompany: Crimson Phoenix
Location: Springfield, VA 22153
Description:
What You Will Be Doing :
Required Skills:
Must Have :
Desired Skills:
Nice to Have :
- Being responsible for the use and operation, movement, and storage of all AV equipment, and providing customer support in the use and troubleshooting of all audio-visual equipment.
- Daily conference room checks: verifying all equipment is online, functioning, and charged.
- Daily meeting support: acting as a hands-on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity.
- Supporting customer during meetings, including video teleconferencing, video display of laptops, and/or room computer presentations, WebEx setup.
- Logging all transactions with customers in ServiceNow.
- Troubleshooting and resolving AV issues.
Required Skills:
Must Have :
- MUST HAVE a Current and Active Top Secret SCI with Polygraph, as the customer is NOT sponsoring clearances.
- BS and 5+ years of experience and/or equivalent combination of years of experience/education.
- Experience supporting telephony, video, network, and/or other collaboration devices.
- Experience providing customer service and end user support.
- Hands-on experience troubleshooting and resolving A/V issues.
- Strong written and verbal communication skills.
Desired Skills:
Nice to Have :
- Minimum of four years' experience with AV technologies.
- Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS, and Cisco Jabber.